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The business

Patties Foods is a true Australian success story. With humble beginnings as a family-owned cake shop in Lakes Entrance, Victoria, we have grown into one of Australia's most loved manufacturers, suppliers and marketers of leading branded frozen savoury, frozen meals and dessert products.

Our portfolio includes iconic brands Four'N Twenty, Patties Savoury Finger Foods, Herbert Adams, Boscastle and Nanna's, with a vision to create irresistible comfort food for all Australians, for all occasions.

Patties Foods' range of frozen meals is rapidly growing, with brands including Weight Watchers and Ruffie Rustic Foods offering high-quality options. The addition of Leggo's to the portfolio has expanded the company's chilled pasta and sauces range.

In recent years, Patties Foods has also started exporting to Japan and the USA, introducing the great Australian taste to the global market. Our company values of courage, trust, integrity, and ownership reflect our origin as a proudly local company and have helped form a strong foundation for international growth. Patties Foods' brands have become household names across the nation, but to make our great brands happen, we need great people - and that's where you come in.

The role

We have an exciting opportunity for a passionate Customer Experience Specialist to join our Customer Experience team, located in Bairnsdale. You will be responsible for creating a positive and memorable experience for all our customers & consumers, utilising outstanding communication, techniques and technology to enhance engagement and drive sales growth.

Reporting to the Customer Experience Supervisor, key responsibilities include:

• Timely and accurate processing of domestic and international sales orders ensuring they adhere to company policy
• Perform both inbound and outbound sales calls as required
• Manage and monitor customer orders to ensure the highest service levels are consistently achieved.
• Support in Full supply by utilising Internal (Cognos, M3) and External reporting tools (WOW, IRI, Coles Portal)
• Manage consumer contact directly via all media, including all social platforms, same-time chat, phone and email

The successful candidate will have a passion for providing outstanding customer experiences in every interaction. You will possess a strong work ethic and a passion to grow and develop in the role; seeking to continuously improve consumer experiences with Patties. Your collaborative approach, empathetic nature, and strong problem-solving skills will ensure your success in the role.

You will have prior experience working in a customer service/CRM position in the FMCG industry and experience managing customer contacts. Strong analytical skills and confidence learning new systems will be highly beneficial.

We do not accept unsolicited resumes from employment agencies.
No fee of any type will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement.
Such resumes shall be deemed the sole property of Patties Foods.