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We are seeking a talented a hospitality professional with senior manager experience to lead our team of busy baristas, chefs and service team at our Queen Elizabeth Hospital site on a permanent full time basis.

• Fast paced already successful café environment
• Innovative, Dynamic and forward thinking and progressive culture
• "Own" your Store

The Company

WHSmith is an historic British retailer focusing on news, books and convenience, and is a renowned, competitive leader in the travel market worldwide. Our Australian operations, under which 7 brands currently operate, are rapidly expanding and WHSmith is expected to continue this growth.

We currently operate a large number of cafés under our "Fresh+" brand in hospitals across NSW, QLD, and SA, providing food, beverages, and convenience retail to hospital staff and the general public. We are now looking for a talented hospitality professional with strong management experience to take on this established site at Queen Elizabeth Hospital.

Role And Responsibilities

• Set store standards and objectives for the Site
• Lead by example to maintain a strong, high performing team
• Manage the rosters, recruitment, performance and morale of the team
• Establish and maintain strong relationships with hospital administration, customers and the community
• Improve store profitability by driving sales and margins whilst adhering to wage and general expenditure budgets
• Adherence to health and safety procedures, ensuring all sites are fully compliant
• Analyse site reports and create action plans to improve results.
• Work with the Kitchen supervisor to ensure a high quality daily range of hot / cold food and beverages is provided
• Oversee and assist with food preparation and presentation
• Oversee and assist with barista duties
• Manage stock movement and administration

Skills & Experience

• Looking for a lifestyle role with mostly daytime hours
• Five years' experience in a customer facing multi-site management role
• You will have awesome customer service skills and a personality to match
• Ideally have experience as a manager of a similar type establishment
• You will have barista and kitchen operations experience (trade qualifications highly desirable)
• You will excellent business acumen
• Ability to work autonomously
• Hold a current food safety supervisors certificate
• Computer literate - intermediate in Microsoft Word, Outlook and Power Point and Excel
• Knowledge of busy multi food outlet operations with a focus on sales and service
  
  

This is a rare opportunity to manage a site like this, the site has a high volume of regular customers and we are looking for someone who is looking to secure a position with a friendly team and take on virtual ownership of this business. If this sounds like you, please email a cover letter and résumé via the link below.

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