3
February
Client Services Officer
Department of Corporate and Digital Development - Alice Springs, NT
Accounting
Source: uWorkin
JOB DESCRIPTION
Job description
Agency Department of Corporate and Digital Work unit Accounts Receivable
Development
Job title Client Services Officer Designation Administrative Officer 3
Job type Full Time Duration Fixed to 30/06/2021
Salary $62,773 - $67,746 Location Alice Springs, Katherine
Position number 20581 RTF 206064 Closing 08/02/2021
Contact Craig Baxter on 08 8973 8994 or craig.baxter@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=206064
Information for applicants
Applications must be limited to a one-page summary sheet and detailed resume.
The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all diversity
groups to apply for vacancies. For more information about applying for this position and the merit process, go to the OCPE website.
Not applicable to this vacancy.
Primary objective
As part of the Accounts Receivable work Unit, provide an efficient and effective accounts receivable service to client agencies in
relation to issuing of invoices, processing receipts and management of debtors. Provide relief as receiver of Territory Monies in
collecting processing and recording revenue for DCDD and customer Agencies.
Context statement
This section is optional. It can be used to include any information the agency may think important; for example, to explain specific or
unique features of the relevant duties and workplace, or the work of the agency, or to highlight the selection criteria or capabilities
which are particularly important in performing the role effectively.
Key duties and responsibilities
1. Process the more complex accounts in a timely and accurate manner ensuring that source documentation is in order and meets
legislative and agency requirements.
2. Resolve the less complex customer queries through delivery of quality solutions and outcomes.
3. Liaise with clients to promote the development of a professional relationship.
4. Assist the team leader with the more complex issues in relation to issuing of invoices, receipts processing and debt management.
5. Ensure quality and up to date records are maintained by having consistent, accurate and timely processing standards.
6. Manage a portfolio of delinquent debtors to ensure successful recovery of revenue on behalf of our clients through liaising with
our clients, external mercantile agents and directly with the debtor.
7. Contribute to development of operating processes and systems and continuous improvement.
Selection criteria
Essential
1. Well-developed interpersonal, written and oral communication skills in a client focussed environment and the ability to develop
professional relationships with clients from diverse cultural backgrounds.
2. Proven ability to organise work, meet deadlines and utilise initiative together with a demonstrated ability to work without
supervision, independently and/or part of a team.
3. Proven ability to use information systems such as word processing, spreadsheets, data base software packages and file transfer
software packages, including computerised accounting systems; and the ability to assist others to acquire the skill and knowledge
to effectively utilise these applications.
4. Sound understanding of customer focussed service delivery and experience in providing a professional and efficient accounts
Receivable and Debt management service within a Finance Environment
5. Demonstrated experience working within a Finance area and sound Knowledge of financial legislation and its application in the
Public sector or similar environment.
6. Experience in cash handling and revenue collection and reporting
7. Demonstrated ability to implement and follow standard administrative practices and principles including EEO, OHandS and
Records Management.
8. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest and innovative.
Desirable
1. Knowledge of Financial Management Act, Regulations and Treasurer’s Directions, Audit Act, Procurement Legislation, Public
Sector Employment and Management Act and Regulations, DCDD Accounting and Property Manual and Delegations Manuals.
2. Experience in the operations of the Government Accounting System and the Accounts Receivable Module or similar.
3. Tertiary qualifications in accounting or business related discipline or other relevant formal studies.
Further information
1. Aboriginal and Torres Strait Islanders are encouraged to apply.
2. The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant from
this position unless it is a relevant criminal history.
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