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Job description

Agency Department of Corporate and Digital Work unit Accounts Receivable

Development

Job title Client Services Officer Designation Administrative Officer 3

Job type Full Time Duration Fixed to 30/06/2021

Salary $62,773 - $67,746 Location Alice Springs, Katherine

Position number 20581 RTF 206064 Closing 08/02/2021

Contact Craig Baxter on 08 8973 8994 or craig.baxter@nt.gov.au

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=206064

Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all diversity

groups to apply for vacancies. For more information about applying for this position and the merit process, go to the OCPE website.

Not applicable to this vacancy.

Primary objective

As part of the Accounts Receivable work Unit, provide an efficient and effective accounts receivable service to client agencies in

relation to issuing of invoices, processing receipts and management of debtors. Provide relief as receiver of Territory Monies in

collecting processing and recording revenue for DCDD and customer Agencies.

Context statement

This section is optional. It can be used to include any information the agency may think important; for example, to explain specific or

unique features of the relevant duties and workplace, or the work of the agency, or to highlight the selection criteria or capabilities

which are particularly important in performing the role effectively.

Key duties and responsibilities

1. Process the more complex accounts in a timely and accurate manner ensuring that source documentation is in order and meets

legislative and agency requirements.

2. Resolve the less complex customer queries through delivery of quality solutions and outcomes.

3. Liaise with clients to promote the development of a professional relationship.

4. Assist the team leader with the more complex issues in relation to issuing of invoices, receipts processing and debt management.

5. Ensure quality and up to date records are maintained by having consistent, accurate and timely processing standards.

6. Manage a portfolio of delinquent debtors to ensure successful recovery of revenue on behalf of our clients through liaising with

our clients, external mercantile agents and directly with the debtor.

7. Contribute to development of operating processes and systems and continuous improvement.

Selection criteria

Essential

1. Well-developed interpersonal, written and oral communication skills in a client focussed environment and the ability to develop

professional relationships with clients from diverse cultural backgrounds.

2. Proven ability to organise work, meet deadlines and utilise initiative together with a demonstrated ability to work without

supervision, independently and/or part of a team.

3. Proven ability to use information systems such as word processing, spreadsheets, data base software packages and file transfer

software packages, including computerised accounting systems; and the ability to assist others to acquire the skill and knowledge

to effectively utilise these applications.

4. Sound understanding of customer focussed service delivery and experience in providing a professional and efficient accounts

Receivable and Debt management service within a Finance Environment

5. Demonstrated experience working within a Finance area and sound Knowledge of financial legislation and its application in the

Public sector or similar environment.

6. Experience in cash handling and revenue collection and reporting

7. Demonstrated ability to implement and follow standard administrative practices and principles including EEO, OHandS and

Records Management.

8. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest and innovative.

Desirable

1. Knowledge of Financial Management Act, Regulations and Treasurer’s Directions, Audit Act, Procurement Legislation, Public

Sector Employment and Management Act and Regulations, DCDD Accounting and Property Manual and Delegations Manuals.

2. Experience in the operations of the Government Accounting System and the Accounts Receivable Module or similar.

3. Tertiary qualifications in accounting or business related discipline or other relevant formal studies.

Further information

1. Aboriginal and Torres Strait Islanders are encouraged to apply.

2. The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant from

this position unless it is a relevant criminal history.

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