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February

Customer Liaison Officer - Adelaide

CLARO - Hyde Park, SA

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

 A career in care and support

As a Customer Liaison Officer you will be responsible for the operational implementation of individually tailored and human-focused complex care and solutions for our aged and disability care clients. This role is a rewarding and engaging role that enables our clients to optimise their independence, health, well-being and quality of life.

Each day may be different, but your core responsibilities will include:

  • Provide solutions to complex disability and aged care needs, aligned to customer goals and care plans
  • Undertaking and management of customer assessments and reviews
  • Facilitate customer specific training to support workers where appropriate, based on customer program needs
  • Work closely with Field Support Leader in region to flag and escalate any support worker behaviour related matters
  • Risk assessments as required

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What you’ll bring

We are looking for a client-oriented team player with strong interpersonal, networking and communication skills and with ability to build relationships with clients and all stakeholders.

Our ideal candidate would have:

  • Demonstrated experience in health, particularly client/case management, quality management, incident management and resolution;
  • Broad community services sector knowledge, including knowledge of Disability and Aged care sectors, such as National Disability Insurance Scheme (NDIS) and Aged Care programs
  • Knowledge of the changing environment in the health sector, including funding, supplier market and emerging trends in service delivery.
  • Exemplary customer service skills. Demonstrated experience in assessment of holistic customer care needs, development of care plans and completion of client and funder approvals.

A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro – offering our clients greater choice and a brighter future. 

A career you can choose

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community

Hyde Park, SA

Voluntary, Charity & Social Work




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