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Customer Service Assistant, Clerk Grade 3/4 - 215415

NSW Department of Education and Communities - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Temporary full-time up to 30 June 2021

Location: Parramatta

  • Strong and passionate customer service people wanted
  • Opportunity to make the role your own
  • Supportive team environment

About the role

Provide confidential administrative and project support for the operations of the Branch.

Exercise discretion, maturity, diplomacy and sound judgement in deciding which matters require the Managers attention and which matters can be handled by others as well as responding to inquiries from senior and other staff in the Department, the Minister’s Office and stakeholders.

About the Department of Education

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

How to apply

The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.

To apply for this role, please submit an application by clicking “Apply Online” below. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role descriptionin your answer, so please develop your response with this in mind.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.

Proof of Identity information

Informed Consent Form

Declaration for non-child work


  1. Give us an example of when you took responsibility for delivering multiple tasks with short deadlines?
  2. Tell us about a decision you made too quickly and got wrong and what made you make the decision and how did you resolve the problem?

For more information, please call Amanda Gray on 0402 014 642

Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Closing date: 10 February 2020