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February

Call Centre Officer

Programmed - Perth, WA

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. We are currently supporting one of the Big 4 Banks in finding quality call centre professionals for several different roles right in the heart of Perth.

Working within the Financial Settlements team you will be processing applications, providing customer with exceptional service and quality outcomes.

We have numerous roles available. Full time (38 hours per week) and part time (20-30 hours per week). Please advise preference in application.

After the inital training period in the Perth CBD office there will be the opportunity to work from home on a roster basis.

The Role

  • Processing settlement applications
  • Conducting verification checks
  • Liaising with a variety of stakeholders to rectify any missing or incomplete information
  • Managing escalations and complaints
  • Managing and booking Settlements


What You'll Need
  • Prior experience in a processing or call centre environment would be ideal
  • Extensive customer service experience
  • Exposure to the Settlement Industry high desirable
  • Exceptional attention to detail
  • Ability to deal with a high volume of applications at one time - need to be able to prioritise
  • Strong communications skills - verbal and written

If you are interested in either of these roles and fit the criteria, please apply online today! If you have any further questions before applying online, please email at Katherine.Stevens@persolkelly.com.au

**PLEASE NOTE - only online applications will be considered**

Our commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

So it’s over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website. .