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Information Technology Operations Manager

ASG Group - Perth, WA

Source: uWorkin

Source: uWorkin


This role is to join us as a member of the ASG Group Infrastructure Managed Services Team as Operations Manager across Infrastructure initiatives and projects within our core customer base.

Within this role you will get to work with blue chips, large scale clients on Operations Management, Reporting, delivering to SLA’s and within our ITSM team guidelines.

A fantastic work environment on offer with flexibility, strong pipeline of long term work all in exciting operation technology environments.

What you'll do as the Infrastructure Operations Manager:

  • Manage and lead the team to deliver a reliable and cost-efficient Operation Technology and Infrastructure service in line with the KPIs and SLA’s in place
  • Develop IT business cases as well as support and deliver IT Infrastructure initiatives for tactical and strategic IT improvements
  • Ensure an optimal deliver of IT services by executing the minor and major incident as well as service and change management process
  • Delivery of operational Reports delivered in accordance with Service Schedules or requirements;
  • Preparation of Service Level Exemption reports
  • Document Service Improvement Plans
  • Maintain IMS contract awareness to facilitate delivery of relevant services, and to achieve and maintain defined service levels and a high level of customer satisfaction
  • Assume the designated role within documented Incident, Problem, Change and Service Continuity Management processes
  • Become the conduit for governance and process improvement for the technical teams from the SDM perspective
  • Build and maintain open lines of communication with the key internal and external relationships.

Knowledge Experience:

  • At least 5 years’ experience in overseeing the delivery of IT services in a managed service environment or large government agency
  • Operations Management skills are essential
  • Formal ITIL qualification
  • Effective analytical and problem-solving skills;
  • Understanding of constructs of commercial contracts
  • High level working knowledge of common infrastructure and/or application technologies
  • Recent experience in a similar position, preferably within an outsourcing environment
  • Experience in governance models ie ITIL, PRINCE2, AGILE, BABOK
  • Facilitation skills and ability to present content in various ways depending on audience;

Who you are:

  • Career focused & determined
  • Customer focused & results driven
  • You are an ‘out of the box’ thinker
  • Adaptable & thrive in high pressure environments
  • Well presented & high-level stakeholder engagement
  • Hold relevant technology certifications

What’s in it for you?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be reward with a career changing experience only consulting can provide. Unwavering focus on professional development

  • Diverse & challenging project work across cloud, infrastructure, networks and cross industry
  • Paid certifications in Cloud, Security, Network, Microsoft, Cisco, TOGAF 
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan including Yoga sessions, Health Checks, massages and Mental Health initiatives 
  • Competitive salary packages 
  • Corporate partnerships with Health Care providers and other corporate discounts for you and the family

Company Info:

ASG is an award winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation.

ASG acquired SMS Management and Technology in September 2017 offering clients a genuine alternative to Australia’s Tier 1 IT service providers.

In 2016, ASG was acquired by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange, bringing international capabilities and financial resources to ASG’s strong service offerings.

At ASG, we take success personally. We combine the strength of experience together with our trademark entrepreneurial flair to raise the bar for our clients and the industry as a whole.

Your application may be shared amongst the wider ASG Group.