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Au- Metro Operations Manager

Crawford and Company - Southbank, VIC

Any Industry
Source: uWorkin

Source: uWorkin


Key Responsibilities
Provide input on strategic development
Job Allocation
Performance reviews and management (in conjunction with Head of Domestic Metro)
Overview of monthly adjuster performance for Head Office, in conjunction with Head of Domestic Metro
Management of staff and service providers in conjunction with Team Leaders
Hiring of new Adjusters in conjunction with Head of Domestic Metro
Ensure staff in the metro operations comply with the requirements of the General Insurance Code of practice.
Co-ordination of the necessary response to any complaints or escalations including defining and implementing actions to avoid complaints occurring in the future
Ensure all staff complete company induction training, KMC and Corpedia courses prior to completion dates
Field general business and third party enquires and any head office correspondence
In-house adjuster training as required
Monitor staffing levels
Annual budgeting and salary reviews in conjunction with Head of Domestic Metro
Projects - office organisation/efficiencies
Review and approval of staff expenses
Approval and checking of high threshold invoices
Monitoring of KPI’s in conjunction with Business Manager
To deploy technology in accordance with National process to enhance Crawford’s loss adjusting capabilities
Maintain a significant level of loss adjusting responsibilities
Maintain and build relationships with current client base
Attend industry functions, as required
Liaison with major suppliers
Meet goals set by either the Head of Domestic Metro, Head of Property or President
Key Crawford Behaviours

Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs

Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.

Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.

Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.

Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally

Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.

Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships
Head of Domestic Metro
Head of Property
Head of Virtual
Head of National Business Services
Regional Heads
State Administrator
Marketing Manager
Team Leaders
Domestic Metro Operations Managers
Experience/Knowledge Required
Qualified Loss Adjuster
Significant loss adjusting and business operations experience
Associate of Chartered Institute of Loss Adjusters
Additional tertiary qualification as relevant to specialty e.g. Accounting, Law, Engineering, preferred but not mandatory
Drivers Licence