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Eft Operations Administrator

COLES - Hawthorn East, VIC

Source: uWorkin

Source: uWorkin


Distribution Centres  HAWTHORN EAST 

Requisition ID: 10849 

Employment Type: Full time 

This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

About the role;

Fixed Term 12 month

Have you a passion for digital payment processing? Do you want to join a fast-growing team within a market-leading retailer? This is your chance to take your career to the next level.

Based at the Coles Store Support Centre in Hawthorn East, the Financial Services Team in digital is responsible for all entire Coles Group portfolio of digital payment transaction reconciliation and settlement.

You will have the opportunity to liaise with Coles Group brands and external Merchants in relation to Digital Payment transactions queries/disputes/chargebacks.

What you’ll be doing

As an EFT Operations Administrator you will be responsible for Reconciliation of Digital Payment transactions processed through the Electronic Transaction Switching System to payments received from and paid to external parties on behalf of Coles Group brands.

You’ll also:

  • Reconciliation of Digital Payment transactions and fees processed by Visa/Mastercard/Amex/UPI/EFTPOS.
  • Setting up merchant facilities for new stores for both Online and Brick & Motor stores.
  • Investigating and Processing of Chargeback received from Schemes and Issuers.
  • Bank Reconciliations and Daily payment to Merchants.
  • Liaise with stores on matters in relation to Customer Dispute and Chargebacks.
  • Identify Opportunity to streamline Process.

Good things you’ll need

We are looking for a dedicated EFT Operations Administrator that has experience within a fast-paced and complex retail environment. You are a number enthusiast who has previous experience in digital payment transactions. You possess high attention to detail and excellent stakeholder management.

You’ll also need;

  • High attention to detail and accuracy.
  • Strong time management and team player.
  • Functional knowledge of the Payments industry.
  • Strong accounting principle.
  • Exposure to Mastercom, VROL, Amex and MPGS platform will be beneficial.
  • Excellent facilitation and stakeholder management skills.


Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.