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Rostering And Client Services Coordinator

Just Better Care - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

Explore the opportunity to develop your career in a growing industry
Join a friendly, professional business that provides you with ongoing training and support
Enjoy the benefits from joining a national network, whilst working locally

Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a Full-Time Rostering and Client Service Coordinator to join our Melbourne Bayside and South East team.

Join a friendly, professional business that provides you with training and support to develop your career. The Rostering and Client Services Coordinator is an office based staff member who performs an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals.

The role:
Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
Preparing and transmitting schedules for customer services to Community Support Professionals
Arranging replacement staff to cover planned or unplanned absences and shift changes
Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
Maintaining and updating data in company information systems
Meeting the specified standards for the delivery of quality in-home care and support services

What you will need:
Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
Current Federal Police Check
Ability to work as part of a team
Previous experience in the community care or health/aged care sector (preferred)

What we offer:
Training & professional development opportunities (including free access to online learning tools & programs)
Friendly, flexible and supportive work environment
Access to our free Employee Assistance Program
Staff recognition programs

Next steps:
If you would like to join our growing team and become part of our friendly, professional network please Apply today.

Melbourne, VIC

Health, Medical & Pharmaceutical


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