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February

Crm Support Officer Usu

CAREERONE PARTNER NETWORK - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

CRM Support Officer USU

Date Advertised 03/02/2021

The United Services Union seeks applications for a CRM Support Officer. The incumbent will report to the CRM and Database Administrator and offer support to end users of the unions Constituent Relationship Management system and associated systems and solutions.

The incumbent should possess superior customer service and analytical problem solving skills. While the position relates to the administration of a CRM database, a strong technical background is not required, only a willingness and demonstrated ability to learn new systems and provide training, guidance, and support to end users. A typical day could involve helping union organisers run, filter, and sort reports, execute digital communications, and provide level 1 support for a CRM end user.

The successful candidate will demonstrate strong interpersonal skills and analytical problem solving abilities, a dedication to improving processes, and a strong affiliation with trade unionism.

The position is located in the unions Sydney head office at 321 Pitt Street, Sydney. However, the unions head office staff are currently working remotely due to the ongoing COVID-19 pandemic. Remote working arrangements will be supported by the union until such a time that it is deemed safe and responsible to return to normal working conditions. The incumbent may be required to attend the office from time to time during the pandemic, and during such times appropriate social distancing will be observed.

Salary range is from grade 2 level 1 $70,047.75 pa (plus superannuation) to grade 2 level 5 $80,999.16 pa (plus superannuation).

Interested candidates must provide an introduction letter, resume and written response to each selection criteria (persons not completing selection criteria will not be considered). A copy of position description and selection criteria, can be downloaded HERE or obtained by contacting Erik Jansen on 0475 555 525 or ejansen@usu.org.au.

Applications to: Manager Administration and Finance, Erik Jansen ejansen@usu.org.au no later than 4:00pm Friday 19th of February 2021.