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Customer Service Officer - Posn 22

SPOTLESS - Adelaide, SA

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Job no:575952
Work type:Maximum Term - Full Time
Categories:Administration / Office Support, Customer Service / Contact Centre

Customer Service Officer

  • Enjoy working with a motivated team?
  • Passionate about providing excellent customer service?
  • Good employee benefits and entitlements

At Spotless we employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Hospitality & Industry, Resources, Defence, Sport & Entertainment, Laundries, Health & Education and Government.

We're passionate about finding better ways of doing things. For our customers. And for you.

The Role

An exciting opportunity is now available for a highly motivated full time Customer Service Officer to join our dynamic team based on-site at our Underdale (SA) office.
The purpose of this position is to provide quality and professional service to our customers and stakeholders by responding to incoming enquiries and requests. The Customer Service Officer is responsible for providing correct and accurate information to all customers and Sub-contractors and accurately recording the details of interactions.

This role will deliver a range of services including, but not limited to:

  • Dispatching, monitoring and closing work orders using our Works Management System (WMS), whilst adhering to strict time frames
  • Processing of Sub-contractor claims through the WMS.
  • Raising Purchase Orders and following through to completion, using MDO and SAP
  • Maintain registers and ensure up-to-date record keeping of hard and soft copy records/archives
  • Engage in all organisational compliance, policies, procedures and guidelines

Our Customer Service team is the face of Spotless and plays a pivotal role in delivering the service commitment we have made to our clients.

Skills and Experience

  • Experience with a Call Centre environment or similar Customer Service role preferred.
  • Intermediate Microsoft Office Suite knowledge
  • Accurate data entry skills
  • High attention to detail with the ability to interpret and analyse information
  • Excellent time management skills and ability to respond to organisational needs
  • Ability to work autonomously and approach activities with initiative
  • Encourage continuous improvement
  • Provide professional, efficient and timely customer service to all internal and external stakeholder

The successful candidates will possess a strong work ethic, achieve highest level of safety, quality of work and have a genuine passion for excellent customer service.

This is a great opportunity to join a reputable company, and work with an amazing team where you will be given the opportunity to develop your career.

This position aligns to the Clerks Private Sector Award 2020 - level 3.

To apply online please click the ‘apply’ button below.

Please note: As a pre-requisite for these roles all candidates need to be able to prove they are an Australian Citizen. Candidates will also be required to undertake a pre-employment medical.

Spotless is an Equal Opportunity Employer and encourages indigenous Australians to apply.

View Position Description

Advertised: Cen. Australia Daylight Time
Applications close: Cen. Australia Daylight Time