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Customer Service Officer

Glen Eira City Council - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


Job Details

  • Multiple casual roles available
  • $31.44 per hour (casual and junior rates apply)

We are seeking enthusiastic and motivated individuals with a positive 'can-do' attitude and a strong passion for helping people.

Why should you apply?
  • Enhance your customer service skills in an extremely supportive and friendly team
  • Learn and develop invaluable and highly transferable skills - prioritisation, critical thinking, dealing with disputes, working as a team and much more
  • Opportunities to progress within the Customer Service team and the wider organisation
  • A highly diverse role that will keep you challenged and engaged
  • Opportunities for training and professional development internally
  • Flexible hours and rostering arrangements

About The Role

As a Customer Service Officer, you are the first point of contact for anyone entering the centre. It is your responsibility to welcome everyone with a smile and a great attitude!

This role is responsible for face to face interactions with customers, answering phone and internet enquiries, responding to and resolving customer queries and providing impeccable customer service from the frontline.

About You

To be successful in this role, you will have:
  • Strong communication skills
  • Demonstrated experience in a customer service environment, including the capacity to work effectively in a team
  • Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customer
  • First Aid certificate with up to date CPR (or be willing to obtain)
  • Experience with Point of Sale Systems and ability to learn new software packages
  • Experience in Retail sales is desirable
  • Weekend availability is a must

Please note that applicants must be willing to undergo a Police records check and hold or be willing to obtain an employee Working with Children Check.

How To Apply

Please attach your current resume along with a short cover letter (no more than 500 words) that tells us a little bit about yourself, your skills and what you think you can bring to the role.

For further information please contact Nat Mreulje on (03) 9575 7143 or nmreulje@geleisure.com.au

As a Council, We Are Committed To

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation.
  • Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;
  • Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQ and gender diverse people;
  • Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Civic and Cultural Officer on T: 03 9524 3333 or E: MBickford@gleneira.vic.gov.au

We value the knowledge, skills and talents that all people can share with our workforce and community.

Melbourne, VIC

Customer Service & Call Centre


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