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Frontline Services Officer

Department of the Attorney General and Justice - Darwin, NT

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Job description

Agency Department of Attorney-General and Work unit Director of Public Prosecutions


Job title Frontline Services Officer Designation Administrative Officer 3

Job type Full Time Duration Fixed to 29/07/2022

Salary $62,773 - $67,746 Location Darwin

Position number 16462 RTF 206377 Closing 21/02/2021

Contact Andreas Andreou on 08 8935 7478 or andreas.andreou@nt.gov.au

About the agency http://www.dpp.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=206377

Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from

all diversity groups to apply for vacancies. For more information about applying for this position and the merit process,

go to the OCPE website.

Under the agency’s Special Measures Recruitment Plan eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants

will be granted priority consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective:
As part of a team provide high quality professional registry and administrative support services to the Director of Public

Prosecution (DPP) staff, clients, stakeholders and the general public.

Key duties and responsibilities:

  • Register and maintain a range of incoming and outgoing documents including prosecutions files for distribution using
electronic records management systems.

  • Provide an efficient front line service including courier service to a broad range of DPP staff and clients, including
legal practitioners, police officers and the general public both in person and via communication technologies ensuring

advice and assistance is timely and sound.

  • Build and maintain strong and productive relationships with a range of stakeholders, external agencies, and outside
organisations, to assist in the smooth day to day operations of the agency’s activities and represents the office in a

professional manner.

  • Promote and maintain the reception area with a professional client focus providing a service to all visitors.
  • Process witness expenses claims.
Selection criteria:
1. Proven ability to provide high quality professional registry and administrative support services to a broad range of

clients and a flexible attitude and ability to adapt to change.

2. Proven professional and courteous communication and reception skills using initiative and drive with the ability to

contribute to, and work as, part of a professional team.

3. Good organisational skills with a proven ability to determine workload priorities, meet stringent deadlines, display

sound professional ethics such as confidentiality, initiative, integrity and discretion and a capacity to work under

pressure with minimum supervision. Willingness to work flexible hours on a rotating roster basis.

4. Demonstrated high level of computer skills with proficiency in a range of relevant computer office software

applications including expertise in document and file management or other electronic record management packages.

Effective electronic data management, includes redacting and editing.

5. Demonstrated attention to detail and ability to follow through. Good knowledge of the NT Justice System, court

procedures and criminal files case management requirements.

6. High level demonstrated proficiency in a range of computer programs and databases such as IJIS and CaseNet or

similar Case Management systems. Manage mailbox identifying and dispersing to relevant work areas.

7. An ability to interact effectively with people of diverse cultures and hold a current NT driver’s licence.

1. Experience working in a legal environment or similar.

Further information:
The successful applicant will be required to undergo a criminal history check. A criminal history check will not exclude an

applicant from this position unless it is a relevant criminal history