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February

Inbound Customer Service Consultant

TSA Group - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Company Description

We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

An active social engagement program, monthly VIP nights and incentives
Health & wellbeing initiatives including group fitness classes, cash rewards and others
Multiple reward & recognition programs
Career development and progression opportunities

Job Description

You will build rapport with customers and assist with resolving general enquiries.

Using your well-developed customer service skills, you will gain a thorough understanding of the customer's needs to promote suitable health products and services.

Qualifications

You will be passionate about helping people and possess;

Great phone contact handling skills
Exceptional interpersonal skills
Confidence in taking ownership of difficult calls with customers in challenging and sensitive circumstances
Team player, working collaboratively to exceed expectations
Experience working in an inbound contact centre (desirable)

Additional Information

CAREER PROGRESSION

We promote from within, which means that as a consultant you can work your way up and across the business. We also have industry-leading training (including nationally recognized Cert III / IV training at no cost to you), so your skills and qualifications continue to develop as you progress

COVID - Safety

At TSA, the health, safety, and well-being of our team is our number one priority! In response to the COVID-19 pandemic, we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously

Melbourne, VIC

Customer Service & Call Centre




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