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Waiter / Guest Service Agent - Casual

The Lancemore Group - Milawa, VIC

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Be part of our fun, guest service focused team!
Attractive benefits
Award Winning Boutique Hotel Group

Lancemore Milawa is looking for friendly, experienced and well presented team members who will fit into our culture of delivering outstanding customer service in a variety of scenarios.

About the role:
Deliver engaging genuine guest experiences both in the dining room and hotel
Demonstrated wine knowledge or willingness to study and learn
Demonstrated food knowledge and willingness to study the regionally inspired menu to deliver genuine, professional, engaged and knowledgeable experiences
Assist facilitating booking enquiries within the restaurant and hotel
Check guests in and out of the property along with contact tracing
Familiar and motivated to deliver upon upsell strategies
Handle guest enquiries and provide information on local attractions and gives directions as required
Inform guests of all facilities and services available at the hotel
Set up restaurant and event spaces according to instruction
Reconcile cashier floats at the completion of each shift maintaining an accurate float
Document all transactions and alterations to accounts
Communicate between shifts to ensure continuity of service
Maintain the cleanliness, hygiene and the presentation of the hotel, restaurant and grounds at all times
Live the Lancemore culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude

About you:
Passionate about delivering exceptional guest experience
Positive attitude about learning, growing and developing within a hotel environment
Knowledge of a hotel's front office and restaurant administration inclusive of guest service, reservations, cash handling, reception duties and restaurant service is a distinct advantage.
Flexible to work a variety of shifts
Proactive and positive focus with a passion for the hotel hospitality industry
Exceptional positive attitude with initiative and attention to detail
Current National Police Check, RSA & WWC
WSET desirable

About Us:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now!

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