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11

February

Reception & Administration Officer

Community Living Australia - Mount Barker, SA

Administration & Secretarial
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Position Description
Reception/Administration Officer

Reports to: Administration Coordinator

Directorate/Department: Business Development/Administration

Number of direct As per Organisational Structure
reports:

Employment Type: Permanent/Full-Time

Salary/Award Level 2 – Social, Community, Home Care and Disability Services
Classification: Industry Award 2010.

Community Living Australia has charitable status for Fringe
Benefits Tax purposes and is therefore able to offer taxation
benefits through salary sacrifice

Position Purpose

The Reception/Administration Officer is responsible for the day-to-day general reception and
administrative support of the organisation. The role assists and supports the various service
areas within the organisation on a daily basis and for required projects.

Principal Duties

Operate an efficient and friendly front reception area

Provide information to assist clients, or refer them to appropriate contacts, either within

the organisation or externally

Perform general office management functions including, but not limited to:

photocopiers, stationery, phone systems, reconciling credit card statements,

maintaining shared areas, meeting preparation, key registers, fleet bookings and petty

cash

Prepare outwards correspondence including the preparation of mail for lodgement

Receipt monies received and prepare banking

Provide administrative support to all areas of the organisation as part of an

administration team

Adapt to changing priorities and workloads


Champion the use of technology and shared software solutions (SharePoint, CRM, etc)

to all areas of the organisation

Troubleshoot basic site specific requests from staff around equipment and processes

Minute taking as requested for Business Unit meetings

Undertake domestic duties in the office including (but not limited to); maintaining
kitchen area and dishwasher, replenishing and monitoring bathroom stock

Assist with other administration and/or finance functions as directed

Work collaboratively with peers and colleagues to achieve organisational objectives,
including working flexibly within the Administration team covering periods of absence
as necessary

Apply WHS legislation and create and manage a safe work environment

Organise and oversee the work and performance of the Administration Volunteers

Work collaboratively with peers and colleagues, across the organisation, to achieve
organisational objectives

Demonstrate behaviours that support organisational values and a positive workplace
culture

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

Core Competency/Capability

(NDS CSS 3)

These six core competencies are the capabilities that need to be demonstrated in order for
the incumbent to be functional in their role and links to the NDS competency framework

Sector & organisation purpose & values

Working knowledge of a human rights based approach to supporting a person with a
disability and the services provided, the individual and community context, and sector
and organisation purpose and values. Applies the approach and values in own work.

Leadership & teamwork

Works collaboratively with team members. Organises own workload. Checks own work
and work of others, providing guidance to less experienced staff. Shares knowledge
and information with team members. Able to work with minimal supervision, knowing
when to escalate issues.

Communication

Deals with non-routine enquiries. Uses effective listening skills and seeks, provides
and/or shares information with people appropriately. Can adapt communication style to
meet people’s needs. Able to resolve conflict with assistance. Has a network of internal
and external contacts relevant to the role. Deals with practical issues presenting and
enlists a more experienced person as needed.


Customer relations

Assists customers to address their needs and expectations. Has practical knowledge of
supports and services available. Is flexible and suggests alternative service solutions,
provides information or makes necessary referrals. Demonstrates confidentiality and
awareness of diversity in relating to sensitive issues. Assists with building and
maintaining positive relationships with stakeholders.

Personal accountability

Adheres to organisation policies & procedures and all relevant government legislation
and relevant standards. Follows detailed and precise work procedures. Evaluates own
work to ensure quality and safety standards are met. In own work area makes agreed
changes. Adopts a professional approach to own personal accountability. Maintains
organisation’s image and reputation.

Innovation

Undertakes tasks using a resourceful and creative approach. Suggests changes to
improve quality in own work and makes agreed changes. Able to address and mitigate
risk in own work. Assists with review and/or development, implementation and
improvement of specific work practices and procedures.

Skills & Experience
To perform this role successfully the incumbent must be able to satisfactorily demonstrate the
following key qualifications, experience and skills

Academic or Professional Qualifications

Minimum completion of Year 11

Minimum Certificate III in Business plus previous Administration and Customer Service
experience

Skills & Delivered Performance

Experience in providing professional reception and administration services
incorporating excellent phone etiquette

Demonstrated understanding and intermediate skill level of the Microsoft Office Suite

Demonstrated excellent written, verbal and interpersonal skills

Excellent organisational and planning skills in managing a personal workload in a busy
environment with conflicting demands

Ability to work with indirect supervision

Knowledge in meeting structures and minute taking

Demonstrated commitment to customer service and continuous improvement

Demonstrated self-motivation and ability to work independently

Ability to work effectively as part of a team in a fast changing environment and work to
deadlines


Affinity with non-profit organisations and respect for their philosophy and values

Demonstrated commitment to continual professional and personal development

Special Requirements (Essential)

Have and maintain a current Australian Class 1 Drivers Licence for duration of
employment

Obtain and maintain a DHS Disability Services Employment Screening

Participate annually in the performance appraisal process to establish performance
objectives and KPI’s ongoing

Attend meetings, training and professional development as required

Willing to travel to service regions, sites and locations

Private use of vehicle – adhering to the conditions and requirements of the Motor
Vehicles (Use of Private Vehicle) Operating Procedure

Work across multiple worksites and/or relocate to other worksites (within reason) as
required

Apply WHS legislation and organisational requirements to create and manage a safe
work environment

Authority to Act

This position operates within

Policies and procedures, guidelines and codes of conduct

The defined limits of delegated authority

The confines of budgeted restraints, relevant legislation, regulations and by-laws

Financial Delegations Matrix

NDIS Code of Conduct

There are 7 minimum standards Community Living Australia and their workers must meet:

Act with respect for individual rights to freedom of expression, self-determination and
decision-making in accordance with applicable laws and conventions

Respect the privacy of people with disability

Provide support and services in a safe and competent manner, with care and skill

Act with integrity, honesty and transparency

Promptly take steps to raise and act on concerns about matters that may impact the
quality and safety of supports and services provided to people with disability

Take all reasonable steps to prevent and respond to all forms of violence against, and
exploitation, neglect and abuse of, people with disability

Take all reasonable steps to prevent and respond to sexual misconduct

Mount Barker, SA

Administration & Secretarial




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