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Graduate Service Desk Analyst

Adairs - Scoresby, VIC

Source: uWorkin

Source: uWorkin


About Adairs:

At Adairs our vision is clear; to inspire and delight our customers each and every day.

Our people, product and passion are our defining point of difference in our market.

We are proud to be an ASX listed, leading and innovative homeware and linen retailer, who value their people and embrace change with vision and courage; and ALWAYS….. ALWAYS put the customer first.

With over 170 stores across Australia and New Zealand (and still growing) and a large online business, we believe in rewarding positive results and are a company that value passion, collaboration and persistence.

Not only are we stable, we are thriving and are embarking on a transformational next few years’ that will see a major investment in technology.

About the Opportunity:

Due to an internal promotion, we are looking for someone wanting to join a passionate team that is all about supporting the business to ensure we have the optimum use of technology.

Acting as the first point of service and resolution for all IT related issues and enquires company-wide, you will add significant value through;

  • Proactively seek to resolve team members issues at first point of contact via phone and email
  • Ensure all IT related issues and enquiries are well documented
  • Identify and escalate IT related issues that require further investigation
  • Tracking and follow through all issues until resolution and customer satisfaction

What We’ll Love About You:

Being a recent graduate you are open with your career path and love the thought of expanding your experience and knowledge with a company that will invest in your learning and development and will allow you to really create your own career.

You are a strong communicator and given your empathetic nature, you provide a level of comfort and support to your internal customers like no other and are always ensuring you keep investigating and following through until you know the core issue is entirely resolved and the customer experience has been exceptional.

Finally, we love that you move with a sense of urgency, purpose and resolute, allowing you to produce a higher volume and higher quality of work that most can’t achieve.

What We Think You’ll Love:

  • A stable and thriving company that is investing in their people and technology
  • A high tempo, fast paced team going through major transformation
  • A team of highly passionate and supportive individuals who constantly challenge the status quo
  • Opportunity to create your own career path – we are small enough to care and large enough to create future opportunities
  • Supportive leadership team that will set you up for success

What You Need To Bring To The Team:

  • Degree qualifications within Information Technology (or just about to graduate)
  • Exceptional written and verbal communication
  • Strong general knowledge of Microsoft 365 and Windows 10
  • Understanding of Active Directory, GPO, DHCP and DNS
  • Retail experience will be highly regarded
  • Ability to work on a 4 week roster between 6am – 6pm and 1 Sat/Sun per month

What Next:

Submit your interest by addressing how you specifically meet the selection criteria and pieces of work you have executed to the selection criteria in your cover letter relevant to the role, along with your resume.

Respectfully only Australian Citizens or Permanent Residents need only apply for this role.