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Team Lead (Solar Victoria) (Vpsg4)

Department of Environment, Land, Water and Planning - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


• Good leadership skills to positively motivate and lead a team.
• Excellent time management skills with the ability to plan and organize workload to consistently meet a range of deadlines.
• Location: Morwell (Flexible) We are seeking a confident, energized individual with the ability to work as team player and enjoy collaborating with others to achieve a win-win outcome.

The Customer Experience Team provides an easy, consistent and accessible experience helping customers participate in and receive the benefits from the Solar Homes program. This includes a strong focus on putting the customer first, providing timely access to information, pursuing a culture of first contact resolution and low customer effort, and placing an emphasis on using customer insights and data to drive a better experience for customers.

This position reports to the Manager Customer Experience and supervises a team of customer experience administrators in driving a customer-first service model. Strong communication skills with the ability to communicate clearly, accurately, and empathetically are required to deliver a consistent and seamless customer experience. Demonstrated leadership will enable the ability to support, empower, and motivate the team within a high-performance and high-volume, and fast-paced environment.

Specialist/Technical Expertise/Qualifications

  • Strong people management capability and proven ability to lead high performance teams.
  • Strong rapport and relationship building skills with proven ability to communicate clearly, accurately, and empathetically in both written and verbal form.
  • Ability to analyse performance information to develop and manage performance improvement plans.
  • Demonstrated ability to work with Salesforce or similar Customer Relationship Management Systems.
  • Demonstrated ability to plan and organize workload to consistently meet a range of deadlines.
  • Proven ability to work in a high paced and constantly changing environment.

This is a fixed term position available for a period of 2 years.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. 

For further information please refer to the attached position description.

Applications close at midnight on Sunday, 14 February 2021

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Melbourne, VIC

Government, Defence & Emergency


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