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February

Senior Butler – Guest Services (Part Time)

Hyatt - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

  • Ensures the delivery of the Park Hyatt promise and provides a professional and courteous service to hotel guests at all times.
  • To be knowledgeable of all Park Hyatt Sydney facilities, including the event spaces, spa, restaurant, bar and in-room dining menus in order to confidently recommend to guests.
  • To make contact with hotel guests during their stay and offer to organise a wide range of services and arrangements by professionally and efficiently handling their requests.
  • To be the main point of contact for VIP guests throughout their stay for all requests.
  • To prepare and manage daily VIP amenities and for special request guest rooms.
  • To offer a personalised and pre-emptive service, that is tailored to suit the individual preferences of each guest.
  • Required to be proficient in the working and knowledge and demonstrate the duties and tasks of the concierge and in-room dining roles and to be adaptable to for fill the specifications of these positions when required or delegated by management.
Qualifications
  • Well developed computer knowledge, particularly in the use of MS Office, Outlook
  • Strong time management
  • Extremely organised with a strong commitment to maintaining a controlled working environment
  • Current NSW RSA Certificate
  • At least 1 year experience in a Food and Beverage outlet
  • Extensive knowledge of Sydney and surrounds (including restaurant, bars, services etc)
  • Preferable knowledge of Travel/Hotel Industry
  • Permanent residency or unlimited working rights in Australia

Hyatt