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Client Relationship Manager/assistant Business Partner

UNSW Sydney - Sydney, NSW

Source: uWorkin

Source: uWorkin


Client Relationship Manager/Assistant Business Partner

Job no: 500444
Work type: Full-time
Location: Sydney, NSW
Categories: Estate / Facilities Management

  • Support the vision for an improved campus experience
  • Fixed term (5 years)
  • $97,381 - $105,395 + 17% Super
Responsible for coordinating services provided to student spaces as well as to third party retailers.

The Opportunity

The Estate Management Business Partner (EMBP) function is one of advice and facilitation, acting as the main conduit between EM and its customers. The BPs focus on communication, engagement, and relationship management to deliver high levels of customer experience and add value.

The Assistant Business Partner is responsible for coordinating services provided to student spaces as well as to third party retailers. The position requires creative thinking and a proactive approach to developing and engaging with the student community for the effective delivery of EM services. The Assistant Business Partner will support retailers to improve their appeal to their target market and sales performance. The role will support the vision for an improved campus experience.

The role requires the development of strong partnerships with University student stakeholder bodies, retail tenancies, the Retail and Leasing team, other EM Business Partners and key members of EM service delivery teams.

The Assistant BP sits within the Asset Management unit reporting jointly to the Senior Business Partner and to the Senior Manager, Asset Management - Retail and Leasing. Performance is managed through general role KPIs and specific area KPIs developed annually in agreement between the two team leads.

Skills and Experience required for this role include the following:
  • Relevant tertiary qualifications or equivalent competency gained through any other combination of education, training and/or experience with a strong track record in Operations Management, Project Management and executive level stakeholder engagement. A sound understanding of Estate Management operations would be beneficial.
  • Sound understanding of the tertiary education sector, trends and challenges.
  • Demonstrated leadership and expertise working in a large, complex and diverse environment.
  • Solution focused with demonstrated high level negotiation and consultation expertise, strong networking capability, and personal and professional credibility.
  • Outstanding interpersonal and communication skills with demonstrated customer centric approach.
  • Strong analytical and conceptual skills including the ability to synthesize complex issues and deliver robust outcomes.
  • Proven financial and resource planning and operations management experience.
  • Sound working knowledge of current WHS regulations/legislation.
  • Ability and capacity to implement required UNSW health and safety policies and procedures.
  • An ability to work effectively and efficiently with diverse groups and individuals, with an ability to resolve conflict and manage ambiguity
Please click Apply to submit your application online. Applications will not be accepted if sent to the contact listed.

Please provide a copy of your CV and a cover letter addressing your suitability to the role.

A copy of the Position Description can be found


Simone Donovan

Talent Acquisition Lead


Applications close: 11:55pm, Sunday, 21st February 2021

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage.

UNSW partners with Australia's leading diversity organisations, networks, and campaigns. Please refer to UNSW's diversity offerings for further information on our flexible work and leave options, and support for carers (childcare, parent rooms, parental leave).

Advertised: 09 Feb 2021 AUS Eastern Daylight Time
Applications close: 21 Feb 2021 AUS Eastern Daylight Time

UNSW Sydney