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February

Foreign Exchange Processor

HAYS - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Hays is proud to be supporting NAB in the recruitment process of Foreign Exchange officers. Apply now

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.


Your new role

  • To process the allocated workload within the area of operation, efficiently, accurately and within the timescales and standards set out in performance standards and targets, utilising in-house systems/equipment as required, in order to provide internal and external customers with a high quality support.
  • To liaise with business partners and external customers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.
  • To escalate any problems, issues or risks which could potentially have a negative impact on any aspect of business operations, financial position or the level and quality of service provided to customers. e.g., reconciliation variances.
  • The role is rotational with a shift element supporting the Australia , Asia, London and New York markets.


What you'll need to succeed

  • Tertiary standard of education or a similar professional experience in Finance/Business will be highly regarded
  • Attention to detail at a high standard.
  • Constant focus on process and systemic improvements to enhance customer experience, Straight Through Processing.
  • A strong focus on customer experience and handling each and every interaction, with the customer front of mind.
  • Ability to cross-skill and rotate across the broader team to achieve success.
  • Ability to work together in a team in a high pressure and fast paced environment.
  • Experience in working though problems to provide a positive outcome.
  • Timely escalation of issues to ensure correct customer & business outcomes.



What you'll get in return
In exchange for your commitment, you will be offered

  • Extensive training and support
  • A great opportunity to learn and develop new skills
  • The potential to build a rewarding career within NAB



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to sana.khan@hays.com.au.

SA Licence number : LHS 297508