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Assistant Director – Complaints And Reportable Incidents Policy

NDIS Quality and Safeguards Commission - South Penrith, NSW

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


The Key Duties Of The Position Include

  • Support and promote the NDIS Commission’s vision, mission and business objectives.
  • Critically analyse information, make sound judgements and problem solve.
  • Lead policy work relevant to the functions of the Complaints Commissioner.
  • Provide sound information and advice on current and emerging issues.
  • Design, plan and manage projects assigned to the team to ensure project outcomes and/or expectations are achieved and translated into practice.
  • Prepare high quality reports, briefing papers and Ministerial correspondence for presentation to senior staff and the Executive.
  • Sensitively contribute to the management of complex issues with the intent of achieving a positive outcome.
  • Respond in a positive and flexible manner to change and uncertainty and help others to adapt.
  • Supervise and support policy officers and their work.
  • Behave in accordance with the APS values.

Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. The Commissioner’s core legislative functions are to:
  • uphold the rights of, and promote the health, safety and wellbeing of, people with disability receiving supports or services, including those received under the National Disability Insurance Scheme
  • develop a nationally consistent approach to managing quality and safeguards for people with disability receiving supports or services, including those received under the National Disability Insurance Scheme
  • promote the provision of advice, information, education and training to NDIS providers and people with disability
  • secure compliance with relevant legislation through effective compliance and enforcement arrangements, including through the monitoring and investigation functions conferred on the Commissioner by legislation
  • promote continuous improvement amongst NDIS providers and the delivery of progressively higher standards of supports and services to people with disability
  • develop and oversee the broad policy design for a nationally consistent framework relating to the screening of workers involved in the provision of supports and services to people with disability
  • provide advice or recommendations to the National Disability Insurance Agency (NDIA) and its Board in relation to the performance of the Agency’s functions
  • engage in, promote and coordinate the sharing of information to achieve the objects of the relevant legislation, and
  • provide NDIS market oversight, including: (i) by monitoring changes in the NDIS market which may indicate emerging risk; and (ii) by monitoring and mitigating the risks of unplanned service withdrawal. The NDIS Commission is a disability friendly organisation that offers interesting and challenging roles. People with a disability are encouraged to apply for jobs in the Commission. The NDIS Commission commenced operations in New South Wales and South Australia on 1 July 2018, and expanded its operations to other jurisdictions (Tasmania, Queensland, Victoria, Northern Territory and ACT) on 1 July 2019. The NDIS Commission will commence operations in Western Australia on 1 December 2020.
  • South Penrith, NSW

    Voluntary, Charity & Social Work


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