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Product Owner – Booking Experience

QANTAS - Collingwood, NSW

Source: uWorkin

Source: uWorkin


Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

This role is responsible for the Direct Booking Experience and continuous delivery within Jetstar Customer & Commercial. You will be responsible for maximising business value of our digital development and experience efforts by defining, designing and prioritising digital product features and improvements that best align with business priorities whilst ensuring a world class customer experience.

Reporting to the Digital Direct Manager, your main accountabilities will include:

  • Use business process analysis and design to define Products
  • Product innovation and design using user research, user centered design and customer centric design
  • Conceptualising new online/interactive products and services in the digital arena
  • Research (market, customer, product)
  • Stakeholder engagement across Jetstar Group and Airlines, Qantas, Vendors & Contractors
  • Managing stakeholder expectations and communication flow between digital product development teams or vendors and business stakeholders
  • Liaising between teams within the organisation to ensure that all tasks and features align with business priorities
  • Report on product and initiative performance, platform adoption rates, usage trends
  • Closely collaborate with vendors, the Digital Analytics team and other analytical functions in Commercial.

To be successful in this role, you will demonstrate the following skills & experience:

  • 3 years in a Product Owner role or similar (e.g. senior BA/Producer, Channel Manager) in the online/digital space
  • Strong product management, design and analysis understanding
  • Strong understanding of Agile methodologies, especially working as a product owner
  • Scrum product owner certification or similar highly regarded
  • Ability to work in a team environment
  • Excellent project leadership, risk and time management skills
  • Good attention to detail and superior communication skills
  • Proven interpersonal, influencing and negotiation skills
  • Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences
  • Strong drive, initiative, ability to multi-task and work to tight deadlines.

About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Applications close 25th February 2021