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It Support Officer - Level 2


Source: uWorkin

Source: uWorkin



Moreton Bay College (MBC) and Moreton Bay Boys’ College (MBBC) are two separate PP-12 single sex Uniting Church day schools. Governed by a Board and led by a single Executive Principal, each school retains its independent legal status, a single sex focus and its own personality and attributes. However, both schools have significant strengths to offer the other and together have a unique market leading proposition in private school education for families on the Brisbane bayside just 15 kilometres from Brisbane city.

Moreton Bay College

was established in 1901 as a school for girls from P-12 and now supports an enrolment in excess of 1100 students. The College has a strong philosophy of educating the whole person – body, mind, heart and spirit. The focus on academic excellence underpinned by a rich and caring pastoral program serves as the foundation of the educational experience for the girls at the College. This is coupled with a vibrant and strong co-curricular program across visual and performing arts, cultural activities and a wide range of sports.

Moreton Bay College is set on 20 hectares of beautifully landscaped grounds where girls and staff enjoy open vistas and fresh bay breezes. With 115 years of history the College is well established with extensive libraries, sports complex, a state-of-the-art music and performance centre, an Olympic sized swimming pool and a chapel. At the start of 2014 the College completed a state-of-the-art Science centre featuring 8 laboratories, a growth room and 4 experimental investigation rooms.

Moreton Bay Boys’ College

was established in 2003 to provide a boys-only school that could replicate the culture and ethos of MBC and provide an equivalent educational experience for boys in the local area. As an International Baccalaureate World school, the College offers the great benefits of an internationally recognised approach to education. Our globally- focused syllabus helps boys connect with the world around them – managing, constructing and deconstructing knowledge and applying it to different contexts and experiences. Teachers use the Primary Years Program (PYP) of the International Baccalaureate to plan inquiry-based, differentiated units covering all aspects of the Australian Curriculum. Senior boys follow the QCAA pathways with the majority of boys obtaining an ATAR.

Moreton Bay Boys’ College is set within 12 hectares of bushland and native plants, with a 5.5 hectare nature sanctuary behind the classrooms. This area has become a focal point of environmental science work undertaken by the boys. With 15 years history as a growing and developing school our sustainable, award winning classrooms are technologically rich and supported by IT laboratories and mini IT laboratories within or between classrooms.


We are seeking an energetic, customer-focused Level 2 IT Support Officer. The successful applicant will be responsible for hardware installations and investigating, analysing and resolving IT technical issues as required. This role will work across both Colleges - Moreton Bay College and Moreton Bay Boys’ College and is a critical member of the IT team.

All staff are appointed by the Executive Principal of MBC and MBBC, and they are responsible to the Executive Principal for the overall performance of their duties. The Executive Principal delegates his authority to senior staff for the effective management of the College.

The IT Support Officer – Level 2 reports to the Director of Information Technology.

All staff need to be supportive of the values, Christian ethos and Ethical Statement of these Uniting Church day schools.

Please note that this Position Description:

  • Can alter with changes in the roles and responsibilities of this position
  • Will be used as a framework for appraisal.

Further Information

Applicants are encouraged to visit the Colleges’ web-sites at http://www.mbc.qld.edu.au and http://mbbc.qld.edu.au.


  • First point of IT Support contact for all staff and students (shared role with other members of the IT Team).
  • Responding in a timely manner to service requests and issues.
  • Maintain and service relevant equipment used in the Colleges.
  • Install and maintain software as required.
  • Assist with the live streaming of college events.
  • Assist with the creation, development and distribution of software images on both desktops and laptops.
  • Provide support for the College’s audio-visual and sound systems and help oversee a group of ICT students for the operation of audio-visual equipment during College events.
  • Assist with Identifying and resolving audio-visual issues.
  • Maintain and update the asset, software and maintenance registers of the College.
  • Assist with the improvement of record-keeping and documenting procedures.
  • Assist the Director of Information Technology with the conducting of IT professional development within the College.
  • Review, analyse and identify trends in IT issues and develop proactive solutions to facilitate the improvement of our customers end-user experience.
  • Perform other duties as directed by the Director of Information Technology.


  • You often wonder, is there a better way? (Focus on process improvement)
  • Ability to learn from and interpret technical documentation
  • Ability to work within a team
  • Demonstratable troubleshooting skills
  • Great communication skills with an ability to relate to our all of customers (staff, students and parents).


  • Excellent knowledge of PC and Laptop hardware and the ability to identify and deal with common PC faults involving software and hardware.
  • A proactive approach to learning driven by a desire to improve current skills and knowledge.
  • Knowledge of Windows/Mac operating systems and iOS.
  • Sound knowledge of Microsoft Office applications.
  • Experience working in a networked environment.
  • Experience with Microsoft Active Directory and/or Microsoft Systems Centre products highly regarded.
  • Previous experience with performance level audio-visual equipment will be beneficial.


  • Working with Children's Suitability Card, or ability to apply, is
  • Transport for travel between MBC and MBBC


  • The Systems Administrator will be required to work at both campuses – Moreton Bay College and Moreton Bay Boys’ College.
  • The Systems Administrator has an individual computer in a shared workspace.
  • The role necessitates a physically capable
  • The noise level in the work environment is usually
  • Close vision is a requirement of the


  • This is a full-time position with the salary to be negotiated on appointment in line with the Moreton Bay College Enterprise Agreement 2016.
  • Sick Leave entitlement of 10 days annually.
  • Long Service Leave entitlement of 1.3 weeks for each year of service, which can be taken after 7 years.
  • The College contributes an additional amount of 10% of salary to superannuation on behalf of the employee.


Suitable applicants should apply by submitting an application that clearly provides detail about each of the following:

  • A statement of reasons why you are applying for this position;
  • A current CV containing relevant experience and contact details;
  • Any additional information you may wish to submit;
  • The names and contact details of two professional

Please note:

All applicants must declare

  • Any convictions of any criminal offences
  • That all information supplied is accurate and complete
  • Any pre-existing injuries that may prevent you from performing this role
Applications close 12am Monday, 22 February 2021
Only those applicants shortlisted will be contacted after the closing date.
In applying for this position you will be providing Moreton Bay College with personal information. We can be contacted at PO Box 84, Wynnum Qld 4178; mail@mbc.qld.edu.au; phone (07) 32499300.
If you provide us with personal information, for example, your name and address or information contained on your resume, we will collect the information in order to assess your application for employment. We may keep this information on file if your application is unsuccessful in case another position becomes available.
The College’s Privacy Policy contains details of how you may complain about a breach of the APPs or how you may seek access to personal information collected about you. However, there may be occasions when access is denied. Such occasions would include where access would have an unreasonable impact on the privacy of others.
We will not disclose this information to a third party without your consent. We are required to conduct a criminal record check to collect information regarding whether you are or have been the subject of an Apprehended Violence Order and certain criminal offences under Child Protection laws. *We may also collect personal information about you in accordance with these laws.*
The College may store personal information in the ‘cloud’, which may mean that it resides on servers which are situated outside Australia.
If you provide us with personal information of others, we encourage you to inform them that you are disclosing that information to the College and why, that they can access that information if they wish and that the College does not usually disclose the information to third parties.*
*If applicable.