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Inquiry And Engagement Officer

Department of the Attorney General and Justice - Darwin, NT

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Job description

Agency Department of the Attorney-General Work unit Office of the Public Guardian - Inquiry and

and Justice Engagement Team

Job title Inquiry and Engagement Officer Designation Administration Officer 5

Job type Full Time Duration Ongoing

Salary $84,297 - $88,687 Location Darwin

Position number 17671 RTF 206876 Closing 25/02/2021

Contact Kristy Mauger on 1800 810 979 or kristy.mauger@nt.gov.au

About the agency publicguardian.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=206876

Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all

diversity groups to apply for vacancies. For more information about applying for this position and the merit process, go to the

OCPE website.

Special Measures is not applicable to this vacancy.

Primary objective

Under the guidance of the Team Leader, undertake inquiries and process applications in accordance with the Guardianship of Adults

Act 2016. Prepare NT Civil and Administrative Tribunal (NTCAT) reports and provide information for renewing, varying or revoking

orders. Liaise with community stakeholders, families and other interested persons providing information about Guardianship and

offering support and assistance as required.

Context statement

The Office of the Public Guardian is an independent statutory body that undertakes guardianship functions. The Office promotes

and protects the rights and interests of adults with impaired decision-making capacity resulting in the need for a guardian. A high

degree of tact and confidentiality in this role is required.

Key duties and responsibilities

1. Assist and represent the Public Guardian pursuant to the Guardianship of Adults Act 2016 in the provision of information to

Northern Territory Civil and Administrative Tribunal (NTCAT) in relation to guardianship matters.

2. Undertake administrative and data processing tasks associated with inquiries, education, reviews and case/file management

required to support the functions of the Office of the Public Guardian.

3. In consultation with stakeholders and service providers, undertake inquiries, interview interested parties and collect

documentary evidence with regard to applications for Guardianship pursuant to the Guardianship of Adults Act 2016 .

4. Compile detailed reports on behalf of the Public Guardian for presentation to the NTCAT.

5. Action as directed complaints and other matters referred to, or initiated by either the Public Guardian or members of NTCAT.

6. Follow defined service quality standards and Workplace Health and Safety (WHS) policies and procedures related to the work

being undertaken in order to ensure the services and workplace of the Office of the Public Guardian are of a high standard and

adhere to WHS requirements.

Selection criteria


1. Demonstrated experience in working within legislative frameworks such as the Guardianship of Adults Act 2016, related

legislation, policies and standards relating to people with disabilities and ageing.

2. Sound knowledge of office based computer systems including experience in client management databases.

3. Proven ability to liaise with key stakeholders to achieve required outcomes.

4. Sound verbal and written communication skills including the preparation of formal reports of a complex nature.

5. The ability to interact effectively and sensitively with people from a variety of backgrounds and diverse cultures including people

with disabilities, mental health concerns and Senior Territorians including those in aged care.

6. Ability to work both independently and as part of a small team and the ability to prioritise workload maintaining

accuracy and attention to detail.

Further information

The successful applicant will be required to undergo a criminal history check and may require a working with children clearance. A

criminal history will not exclude an applicant from this position unless it is a relevant criminal history.