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Reservations Agent

Stamford Hotels and Resorts - Brisbane Grove, NSW

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


  • Great career opportunities and development
  • Excellent team environment
  • Exciting opportunity to work in a 5 star Hotel

About Us

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

To find out more about us and to see what we have to offer please visit our website:

About The Role

We are currently looking for a vibrant and experienced Reservations Agent on a permanent part-time basis to join our Reservations Team. Reporting directly to the Revenue Manager this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests.

Duties And Responsibilities
  • Ensure all reservations are entered correctly into Opera PMS.
  • Up sell hotel Accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
  • Be conversant in packages, rate codes and Trust equivalents.
  • Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
  • Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
  • Keep informed of any sales or promotional activities.
  • Arrivals and manifest are checked according the P&P along with payment methods
  • Be fluent in the operation of the Internet and GDS.
  • General office and administration duties.
  • Maintain denial reports of lost business.
  • Assist and liaise with Front Office and the Sales Department as needed.

Skills And Experience
  • Minimum 1 years experience in a similar role
  • Must have previous reservations experience
  • Proficient in the use of Opera PMS is highly desirable
  • Must be an Australian Resident

To thrive in this role the successful candidate must have:
  • The ability to work flexible hours, including Saturdays
  • Exceptional telephone etiquette and clear dictation
  • Excellent attention to detail
  • A high level of communication – verbal, written and listening
  • The ability to prioritise tasks, remain organised and in control with daily responsibilities
  • Excellent personal presentation
  • Dedicated to providing 5 star service

Culture And Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;
  • Food & beverage discounts in all F&B outlets within the Hotels
  • Discounted accommodation throughout Stamford Hotels & Resorts
  • Free Staff meals
  • Dry Cleaning

How To Apply

If you believe you have the drive, skills and experience to succeed in this role please click the 'Apply Now'.

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Apply Now

Brisbane Grove, NSW

Hospitality, Travel & Tourism


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