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It Support Officer

ABN GROUP - Geelong, VIC

Construction, Architecture & Interior Design
Source: uWorkin

Source: uWorkin


About us

ABN Group is Australia’s leading construction, property and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria you may better know us as Boutique Homes and Homebuyers Centre.

We pride ourselves on delivering a quality product and an excellent customer experience, having helped over 40,000 first home buyers achieve their dream of homeownership.

Our success is attributed directly to the quality and passion for our people, we’ve built our reputation as one of Australia’s most reliable and innovative first home builders.

The opportunity

Working within the IT Service Desk team, you will undertake the daily operations of the IT Service Desk function.

You will be required to deliver first and second level remote IT assistance while also providing prompt and exceptional service to all staff of the ABN Group.

You can expect your daily duties to include:

  • Incident, problem and request management, including recording, categorising, prioritising and resolving incidents
  • Ensuring incidents and service requests are completed within the defines SLA timeframe
  • Completing service requests submitted by staff members and record all applicable details
  • Escalating incidents in a timely manner where action is required beyond the scope and capability of the IT Service Desk team
  • Creating problem records for further investigation
  • Identifying opportunities for continual service improvement within the IT Service Desk and other IT Operations teams
  • Providing exceptional customer service at all times
  • Keeping stakeholders up-to-date with progress and resolution of assigned incidents
  • Creating and maintaining high quality knowledge articles

Your skills and experience

You will be an experienced IT Support Officer with excellent communication skills and demonstrable customer service skills.

Your ability in problem-solving and previous exposure in a large complex technical environment will ensure your success in this fast paced role.

Your application will also display:

  • Excellent PC hardware and software troubleshooting skills
  • Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications
  • Flexible ability to work between the hours of 6:00am and 5:00pm, Monday to Friday
  • Ability to maintain composure in a fast-paced environment
  • A fun / positive attitude
  • A working knowledge of the ITIL framework

We will provide

  • Market competitive salaries and generous employee benefits and discounts
  • A fun and supportive working environment and active social club
  • Access to an Employee Assistance Program for all employees
  • Ongoing learning and development to meet your professional development needs
  • A supportive and accessible leadership team
  • A values platform that underpins who we are and how we operate

ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.

You must have the right to live and work in Australia to apply for this job.

Geelong, VIC

Construction, Architecture & Interior Design


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