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An opportunity exists for an outcome driven community aware Senior Housing Officer in our Moreton Bay Housing Service Centre. If you have a person-centered approach in your leadership & the ability to lead & influence change in practice whilst delivering, coordinating & supporting customers & team members, this may be the opportunity for you.

You will have a strong focus on creating a practice environment with a person-centered approach to engage & build professional rapport with customers staff & other key stakeholders whilst achieving positive outcomes.

Key to achieving success in this demanding role, is your ability to quickly establish positive and productive relationships with internal and external stakeholders to collaboratively promote and implement a person-centered, outcome focused service delivery approach in a dynamic, complex and challenging environment. To manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person, by telephone, correspondence, in the field and through outreach services in the community by:

• Approving high and very high need social housing applications and transfers, and quality assuring application assessments.

• Managing formal internal and external complaints and facilitating resolutions.

• Developing effective professional relationships with stakeholders to improve customer outcomes and processes.

• Representing the department in appeals and attending the Queensland Civil and Administrative Tribunal.

• Supervising staff and team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.

• Managing and accessing properties, conducting condition appraisal inspections and providing advice on maintenance requirements.

• Contributing to portfolio renewal plans and implementation of property developments.

• Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.