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February

Aps6 Team Manager

Hays - Brisbane City, QLD

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

APS6 Team Manager Opportunity | $55/hour | Short Term Contract until end of April | Australian Government

Your new opportunity
This is an opportunity to be a part of a faced paced, challenging call centre environment which provides quality services to customers. Contacts received by the Department includes complaints, suggestions, provider transfer requests and requests for information.

Your new role
As a Team Manager, you will be responsible for undertaking a range of tasks including:

  • Lead and motivate around 18 Customer Service Officers to optimum performance levels.
  • Act as a role model to others whilst striving to achieve high standards of performance and customer service.
  • Provide clear and concise direction, support and guidance to the team through effective coaching exercises, leadership and setting of objectives.
  • Manage performance proactively and transparently, coaching and mentoring, developing work plans, preparing and delivering training, monitoring and allocating workloads and providing quality assurance.
  • Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.
  • Work with the WFM scheduler to ensure the most effective resource plans are developed and achieved.
  • Work closely with the Assistant Director and other business areas to respond to change and provide strategic directions for the Team.
  • Build and sustain relationships with key stakeholders both internal and external to the department including State Managers and the Leadership Team.

What you'll need to succeed
Your previous experience in a similar role within the Australian Public Service will lead to your success. You will have a strong track record with experience in managing teams and strong attention to detail.

Security requirements: You must be an Australian citizen and possess or be willing to go through the process to obtain and maintain a Baseline Personnel Security Clearance.

What you'll get in return
An exciting opportunity to grow your leadership experience within the Public Sector and make positive relationships with others along with receiving a competitive hourly rate.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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SA Licence number : LHS 297508