uWorkin

Market Research Analyst required to support development & coordination of CX program

Your new company
Our client are a large state government agency in NSW

Your new role
In this role you will be part of a team that supports and guides the desired customer experience and outcomes for the people and businesses of NSW,

• Support the development and coordination of the customer experience programme, collecting and analysing data with a focus on sentiment analysis and text analytics
• Part of the digital feedback team
• Key to the role will be assessing the different text analytics software options and feeding into best practice recommendations
• In addition, the role includes reviewing the organisation's current social listening platform alongside what else is available in the market
• Software optimisation and text analysis optimisation

What you'll need to succeed

• Tertiary qualification in a related field such as data science, mathematics, statistics, computer sciences or relevant field with a significant data administration and/or statistics element, or equivalent experience
• Naturally curious with an analytical mind - ability to observe patterns and come to conclusions
• Strong verbal, presentation and written communication skills
• Experience with text analytics and social listening platforms
• Experience in MS PowerPoint/Excel/Word
• Experience with Q/Displayr beneficial but not necessary

Candidates with exposure to Luminoso or Meltwater will be looked upon favourably

What you'll get in return

• 4 Month contract with potential to extend or go permanent
• CBD location
• Immediate start

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508