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Service Manager - Environmental Analysis And Characterisatio


Biotech, R&D, Science
Source: uWorkin

Source: uWorkin


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Service Manager - Environmental Analysis and Characterisation (EAC)

Thermo Fisher Scientific’s Mission is to enable our customers to make the world healthier, cleaner and safer, and the global coronavirus (COVID-19) outbreak is a powerful reminder of the importance of that Mission. In fact, Thermo Fisher is at the forefront of the global response to COVID-19. We are working with governments, agencies, industry partners and researchers globally to ensure priority access to instruments, consumables, safety supplies and other products to address the outbreak. Our efforts have been particularly focused in supporting analysis of the virus, diagnosis, personal protection, and ultimately helping in the development of new therapeutics and vaccines.

Job Title: Service Manager, EAC

Location: Melbourne, Sydney, Adelaide, Brisbane

Reporting to: Service Director

No of Direct Reports: TBD

About Thermo Fisher Scientific in ANZ
Our growing team of 1200+ employees work together to deliver world-class science products and solutions to a wide range of key markets. With commercial, manufacturing and distribution sites scattered across Australia and New Zealand, including Melbourne, Brisbane, Sydney, Auckland, Adelaide, Newcastle, and Perth, our scope covers life sciences; specialty diagnostics; food, dairy & beverage; environmental & industrial; healthcare and;, analytical instruments including commercial, customer service, technical service, supply chain, finance and operations.

How will you make an impact?

You will lead the EAC Field Service Team to execute on service strategy and plans / selling service across divisional and regional responsibilities to meet AOP targets

What will you do?

  • Lead, motivate, develop and coach a team of Field Service Engineers (FSE) across specific range of products / market segments within the EAC portfolios
  • Develop commercial strategies and campaigns to achieve revenue targets as set in the Annual Operating Plan
  • Manage end to end service business and drive a customer centric culture
  • Build capability and technical expertise within team through comprehensive development plan
  • Drive ongoing process improvement projects and overall culture
  • Matrix responsibility across division and within specific states / regions
  • Ensure SME and PSE manage the business nationally at FSE level III
  • Ensure cross functional training is managed through the FSE
  • Manage operational aspects of FSE level I and apprentice workloads

How will you get here?

  • Tertiary qualification and/or trade qualification, preferably in scientific, engineering and/or business field

  • 7+ years of Technical Service management experience and/or Commercial management experience
  • Track record in driving business growth and revenue targets through the implementation of service strategy and execution of tactical actions to achieve required objectives
  • Team management experience, with track record in building, developing and coaching a high performing team to deliver against objectives
  • Experience leading change, from a process and people perspective
  • Track record of operating successfully within an environment focused on high performance and high levels of intensity
  • Experience in working in a global and matrix organisation with a decentralised model (preferred)
  • Experience acquired across several companies (preferred)

Knowledge, Skills, Abilities
  • Demonstrate commercial acumen and understanding of portfolio management, customer segmentation and marketing levies, including digital channels
  • Business insight of industry sector, the regional market, its key trends and potential challenges (preferred)
  • Ability to manage ambiguity
  • Commercial acumen
  • Ability to collaborate
  • Resilience

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

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Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.