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Head Of It Infrastructure & Delivery (Head Of Itid)

HSBC - Sydney, NSW

Source: uWorkin

Source: uWorkin


Head of IT Infrastructure & Delivery (Head of ITID) Head of IT Infrastructure & Delivery (Head of …

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in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


Head of IT Infrastructure & Delivery (Head of ITID)

Head of IT Infrastructure & Delivery (Head of ITID)

Some career choices have more impact than others.

We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

The Head of ITID is responsible for a number of crucial / critical areas within the overall IT infrastructure. They include Client Services, IT Helpdesk, Data Centre Infrastructure Management, Data Centre Operations, Incident Management, Identity and Access Management, Change Management, Local Cryptographic Services, Telecoms (data and voice) as well as Enterprise Services .
The jobholder will work with local, regional and global service functions to ensure ITID disciplines are executed and managed to industry best practice levels.

The Head of ITID drives continuous improvements, works with many stakeholders across the bank, and drives costs down and service quality up. This includes all levels of stakeholders ranging from IT and Business SMEs right up to COO and Executive level.


  • Daily management of ITID functions
  • Monitor and review ITID performance to assess its effectiveness, delivering continuous improvement.
  • Ensure the team delivers execution of the client services, telecoms, enterprise services, Data centre management and IT service management processes and procedures.
  • Ensure compliance with global Digital Business Services IT ID policies, standards, guidelines and procedures with the objective of improving quality whilst increasing cost effectiveness and superior levels of risk management.
  • Align processes and procedures of HBAU ITID disciplines to Group ITID strategy and maximize leverage of global quality functions
  • Ensure compliance with Digital Business Services ITID processes, methods, approved tools and propose improvements / changes as required
  • Understanding and adherence to relevant Banking Regulations (CPS231/2/4)
  • Extensive experience in a Technology Management Role, Managing Combined Technology Team size of 20+
  • Relevant University degree such as Computer Science.
  • High professional and personal standards.
  • Infrastructure Vendor Management Experience
  • Experience with Global Infrastructure Services
  • Preparing and Executing a Technology Strategy
  • In Depth Telecoms, Enterprise or Client Services Background
  • ITIL / Service Management Qualifications and Experience
Due to current international travel restrictions and border closures, we can only consider candidates who hold either Australian Permanent Residency or Citizenship, or New Zealand Citizenship

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. #LI-HSBCAS1