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Help Desk - Escalations - Hardware Specialist

Conquest Personnel - Melbourne, VIC

Source: uWorkin

Source: uWorkin


About The Company

A specialist in their field and a company that is growing quickly due to their innovative machines and software solutions. Their vision is about quality support, passionate about what they do and demonstrate commitment and positive service outcomes.

Work is fun, yet challenging and fast paced. The culture is positive and supportive. Joining this business will offer career growth and further learning opportunities.

The Role

This role will offer 2nd level troubleshooting via phone and email and on site to support technicians onsite. Experience with any type of POS, EFTPOS or Cash Management machines would be highly regarded. Someone who is a specialist with hardware, friendly, clever and enjoys a challenge.


  • Maintain current knowledge of operational procedures
  • Provide technical assistance and support to resolve hardware faults and issues by phone, email and onsite
  • Carry out commissioning of ATM/Cash Management machines
  • Configure/support and provide training to software and hardware products
  • Configure and support network and wireless systems to ATM/Cash Management machines
  • Assist with balancing financial data
  • Be able to use monitoring tools and prepare detailed analysis of issues
  • Technical knowledge to be shared through training of all relevant staff

Skills And Experience
  • Understanding of business technology
  • ATM hardware assembly or similar within EFTPOS, POS or Cash Management systems
  • Network configuration experience for EFTPOS, POS or Cash Management systems
  • Be able to resolve complex issues via internet
  • Interested in learning about the software and hardware - ATM/Cash Management machines
  • Occasional travel to site, which could involve overnight interstate stay, including after hours
  • Victorian Drivers License

If you are passionate about payment machines and are motivated to learn. Please do not delay "apply now", ensuring you attach your resume in Word format. If you wish to discuss this opportunity in confidence, please call Boz on 0434 433 643.