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Customer Solutions Technology Manager

Woolworths Limited - Winston Hills, NSW

Source: uWorkin

Source: uWorkin



About us

Woolworths Supply Chain is undergoing a transformation through the launch of Connect Smart; a new technology vision to support our growing Primary Connect business. The Connect Smart ecosystem will power Primary Connect to unleash tomorrow’s technology solutions today and become a growth engine to accelerate our market position in the coming years. We will create customer-driven solutions for an industry-leading Supply Chain experience that will differentiate us from our competitors, and create long term partnerships. 

The team

The Customer Solutions team is responsible for the design of the Connect Smart customer technology strategy by supporting and enabling both the Supply Chain and Primary Connect strategies. It is driven to optimise and evolve our customer technology experience to realise market opportunities; through tactical execution and long term, sustainable strategic design. Working hand-in-glove with the Connect Smart Architecture, Delivery and Data Teams, a critical goal is to create and embed an agile way of working that allows us to delight our customers every day. As the needs of our customers and market change, the Customer Solutions Team must drive strategic and tactical agility to enable our growth through sustainable technology solutions. These tactical and strategic solutions should aspire to be industry-leading and future fit for the end to end digitization of our Supply Chain.

The role

The Customer Solutions Technology Manager is responsible to deliver the Connect Smart Strategy vision, aligned to the growth and success of the Primary Connect business with a focus on growth in the International Logistics service. They are accountable to lead the sustainable growth of the Connect Smart offering to the market, with associated Customer Solutions Opex & Capex budgets. 

They should embody the internal voice of the customer and create a commercial, customer-driven cultural change across Supply Chain technologies. The scope includes the optimisation and evolution of existing applications as well as the design of new capabilities that culminate in a technology-enabled commercialisation platform. The role will require commercialisation and strategic partnering within the Supply Chain, direct interfacing with the Primary Connect International business team and across Group.

Strategic Responsibilities 

  • Defining the Connect Smart Customer Technology capabilities 
  • Deliver technology strategy & service transformation to create an industry leading customer experience
  • Ensure hand in glove alignment with Connect Smart Architecture and Delivery Teams
  • Participate and/or lead negotiations with Software Vendors for all legal or contractual matters
  • Make recommendations on how to improve onboarding, testing and deployment processes

Customer Responsibilities

  • Responsible for the onboarding and maintenance of customers on the Connect Smart platform
  • Explain technical concepts and solutions to non-technical users by acting as a business translator between customers, technology teams and a wide scope of internal teams 
  • Business coordination of system upgrades impacting commercial customers
  • Ensuring systems and/or design tests are completed leading to customer acceptance at various stages;

Ways of Working

  • Partner and Coordination between: Head of Commercialisation, Head of Transport Strategy, Operational, Business Improvement Manager - Primary Connect International amongst other teams in ensuring alignment and engagement is achieved with minimal duplication
  • Making recommendations on how to improve processes with the support of Process Analysts and the Continuous Improvement teams;
  • Drive a Safety, Health and Environment cultural focus within all the design work, design with safety at the forefront of mind.

The successful candidate will demonstrate:

  • Tertiary education in Engineering/ Business/Technology or Equivalent
  • 7+ years experience in managing large transformational business change across a multi divisional organisation, delivering complex change into an operating business; 
  • 5+ years operating within the FMCG / Food, Beverage & Retail Sector, preferably International Supply Chain focus; 
  • Experience in leading others to deliver strategically linked value
  • Proven ability in gaining trust and respect from Customers, Sponsors and key Business partners;
  • Financially competent in managing large scale programs, project and operational budgets;

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.