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Visitor Experience Coordinator

Department of Environment, Parks and Water Securit... - Alice Springs, NT

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Job description

Agency Department of Environment, Parks Work unit Alice Springs Desert Park

and Water Security

Job title Visitor Experience Coordinator Designation Technical 3

Job type Full Time Duration Ongoing

Salary $73,575 - $83,579 Location Alice Springs

Position number 15570 RTF 206793 Closing 25/02/2021

Contact Tarneyl Sylvester on 08 8951 8707 or tarneyl.sylvester@nt.gov.au

About the agency https://depws.nt.gov.au/ or www.alicespringsdesertpark.com.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=206793

Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume-.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from

all diversity groups to apply for vacancies. For more information about applying for this position and the merit process, go

to the OCPE website.

Under the agency’s Special Measures Recruitment Plan eligible Aboriginal and Torres Strait Islander (Aboriginal)

applicants will be granted priority consideration for this vacancy. For more information on Special Measures, go to the

OCPE website.

Primary objective

Manage the staff and passenger systems of the Guide’s teams ensuring a high standard of customer service and

interpretative experiences for Desert Park visitors. Assist in the development and implementation of holistic environmental

and conservation based visitor events to demonstrate a new level of environmental awareness, education and


Key duties and responsibilities

1. Lead the delivery of high quality orientation, interpretation, education and specialist experiences for Desert Park


2. Manage and co-ordinate the daily operations, finances, work health and safety and human resource management of the

guide team; including effective rostering of staff across a seven day per week roster

3. Regularly act as the Park Duty Officer responsible for visitor services management, emergency response, equipment

failure and hosting / coordinating industry, community and private functions.

Selection criteria


1. Extensive experience working in tourism and or hospitality with a strong customer service focus.

2. Demonstrated ability to lead, motivate and manage a diverse team with multi-disciplinary responsibilities, with a strong

focus on staff and team development.

3. Experience developing, training and evaluating nature and culture based interpretative programs.

4. An ability to interact effectively with people from diverse cultures: a demonstrated high level of cultural competence,

experience living or working in a culturally diverse environment and understanding of the demands, obligations and

challenges that exist for people who live and work within two cultures.

5. High level of initiative and organisational skills and the ability to prioritise activities to meet agreed objectives and


6. Well-developed computer literacy, oral and written communication skills and experience in public speaking.

7. A relevant qualification awarded by an Australian institution, or equivalent; or relevant experience in a field of technical

work closely related to the duties of the vacancy.

8. Willingness and ability to work on a flexible roster system including weekends, public holidays and outside business


9. Current or ability to obtain a “C” Class Northern Territory Driver’s license, Senior First Aid Certificate and a Working

with Children (Ochre) Card


1. Knowledge of the plants, animals, people and landscapes of desert Australia.

Further information

This position involves shift work over a seven day roster working in extreme environmental conditions of Central Australia.

Alice Springs, NT

Government, Defence & Emergency


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