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February

Casual Rac Call Centre Consultant

ROYAL AUTOMOBILE ASSOCIATION OF SOUTH AUSTRALIA - Mile End, SA

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

  • Join an organisation recognised for it’s fantastic culture and member focused approach;
  • 6th April start date, extensive training provided in a fun, hard-working Road Assistance team;
  • Multiple casual positions available, generous pay rates.

About RAA:

As one of the state’s largest and most iconic organisations, we’re proud to keep our members – and SA – moving in the right direction. More than 740,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing!), with more than 1000 employees working collectively with the common goal to keep our members moving. Our approach to work is creative, inclusive and courageous, and we strive to make real impact in the state we call home. Come join us.

About the role:

Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre! Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for Members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative.

Responsibilities:

  • Respond to incoming calls from members and commercial clients in a professional and empathetic manner;
  • Provide high quality customer service to maximise member customer experience;
  • Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues;
  • Work effectively with other team members and provide input to improve productivity;
  • Adhere to monthly KPIs and call standards.

What you need:

At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to demonstrate:

  • Ability to work in a fast-paced, transactional call centre environment;
  • High level of attention to detail & ability to multi task;
  • Professional telephone manner with the ability to demonstrate empathy;
  • Strong knowledge of Adelaide metropolitan and SA country areas;
  • Proficiency with MS Office software, database systems and strong data entry skills;
  • Ability to understand and follow workflow processes; and
  • Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.

Please note, if successful you will be required to work a rotating roster which includes shift work.

What we offer:

  • Free RAA Premium Road Service & Home Security Monitoring
  • Discounts on all RAA Products and Services
  • Flexible Work Arrangements
  • Ongoing Training & Development Opportunities & Study Support Program
  • Wellbeing Facilities and Corporate Health Insurance Plan
  • On-site Café

Additional Information:

  • Rostered hours will be over a 7 day period predominantly on Friday, Saturday, Sunday and Monday between the hours of 7am and 9pm;
  • Duration of the shifts will normally range between 3 - 8 hours;
  • 7 days' notice of up and coming roster. There will be some last minute work based on daily requirements;
  • We can provide you with the ability to electronically supply working preferences;
  • Training for the role will take approx. 4eeks of full-time work (Monday to Friday, 8am until 4pm).

How to apply:

Follow the prompts to send us your application (addressed to Selina Radetti, Talent Acquisition Consultant) in PDF format. Applications close 5pm Friday, 26th February 2021.

You can download this position description here, and find out more about the RAA brand and culture here.

Any applications sent from agencies won’t be considered.

We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone, and helps us to give our members better service.



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