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Customer Service Officer - Casual - Mackay

Johnathan Thurston Academy - Mackay, QLD

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


Johnathan Thurston Academy

Taking employment back to basics. We simply introduce jobseeker to jobs! It's that simple.

The Johnathan Thurston Academy, with Lendlease as our major employment partner, has a unique collaborative employment zone. The goal and focus is to connect job seekers to all of our employment partners throughout the nation. We aim to ensure that all opportunities for potential connections are both exhausted and managed in the one zone. We have created a unique and sophisticated platform that streamlines all employment opportunities between job seekers and employers.
We represent employers across all industries, we encourage you to keep in touch by registering to our JTHotJobs https://jtachieve.com/3cF22iw

Client: LendLease
Location: Mackay
Position: Casual


Founded in Sydney in 1958 by Dutch immigrant and innovator Dick Dusseldorp, Lendlease was born out of a vision to create a company that could successfully combine the disciplines of financing, development and investment.

Headquartered in Sydney, Australia, Lendlease has approximately 12,000 employees internationally. Our regional head offices are located in New York, Singapore and London. Combining our core capabilities of development, construction and investment across the property and infrastructure value chain has allowed us to offer innovative integrated solutions for our clients.

This role acts as a key liaison between the centre management and the customer service teams. This role also assists in ensuring the customer service desk provides accurate and timely information is provided to our customers (both shoppers and retailers) across all channels and for providing the sale and/or rental of ‘value add’ services and mobility solutions offered by Lendlease.

In addition, this role will work closely with the centre management team to provide assistance with the administration, marketing and promotion of the centre through many channels. You must ensure to be available to work Saturdays.

Key Responsibilities:

  • Provides assistance in delivering accurate and timely information to customers to maximise their experience in a Lendlease managed shopping centre.
  • Actively facilitates the sale and/or rental of value add services and/or mobility/community solutions that are offered through the customer service desk to stakeholders.
  • Acts as a front of house contact for operational suppliers and contractors in the shopping centre.
  • Provides assistance to the centre management team with the ongoing promotion and marketing of the centre.
  • Provides assistance to the centre management team with ongoing administrative duties to ensure operational efficiency.
  • Provides periodic input into the reporting requirements of the centre management activities and performance.
  • Provides assistance in ensuring feedback is supplied to the centre management team on customer service enquires across many channels to enable the business to implement improvements aligned to Lendlease Retail strategy.

At Lendlease, we have combined the use of online technology assistance for the initial steps of our recruitment process, this will include text message and/or email screening and video recorded interview.

We encourage our employees who would like assistance at employment stages to advise this during the application or interview stages in order that we may support your application.

If you require any accessibility support or any reasonable adjustments during the interview process or within the workplace, details will be provided in the next stage of the recruitment process.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

To apply for this job please visit the link below.

>>>Apply Here!

To apply online, please click on the appropriate link above. Alternatively, for a confidential discussion, please contact Main Account on , quoting Ref No. 7042524.