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Customer Care Consultant - Contact Centre

Zurich Insurance Group - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


Job Summary

Responsible for providing cost effective service to advisers and clients within agreed service levels, quality targets and compliance requirements via telephone & e-mail channels.
Job Qualifications

  • Proven success in a client service oriented role.
  • Ability to understand customer’s needs coupled with an interest in life insurance and a solutions focused approach to assist customers.
Job Accountabilities

  • Responsible for dealing with inbound calls and queries from existing and prospective advisers, regarding the products offered by the organisation.
  • Utilises product knowledge to respond to both simple and complex enquiries.
  • Providing accurate information about Zurich’s Life Risk and Retail Investments products, processes and policies.
  • Providing technical support and quotations for the above product suites.
  • Providing information relating to the alteration of policies, methods/frequency of payment; complaint handling, policy cancellation and withdrawals.
  • Providing information and status reporting on New Business.
  • Processing general maintenance requests received from clients/advisers.
  • Managing written & telephony queries & requests from advisers, customers and other departments for information on outstanding requirements.
  • Participating in special projects as required (including basic user testing & associated administration).
  • Organises and actions own daily work.
  • Guidance, training, coaching other team members.
  • Other duties as requested by team manager.
Business Accountabilities

  • Responsible for performing against customer specific service levels to ensure Zurich fulfils the needs and expectations of customers and internal stakeholders.
  • Contributes to organisational changes to meet the overall goals of any change program.
  • Maintains knowledge of legislative & industry changes relating to Zurich’s product groups.
  • Working at all times in accordance with Zurich procedures, policies and process and controls and ensuring compliance across the business area.
  • Ensuring appropriate governance and controls in accordance with predefined compliance requirements.
You are the heart & soul of Zurich!

Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team.

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

  • Location(s): AU - Brisbane
  • Schedule: Full Time
  • Recruiter name: Nicole Pemberton
  • Closing date:

Brisbane City, QLD

Customer Service & Call Centre


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