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Customer Experience Designer , Temporary, Parramatta

About the Role

We are seeking someone who is passionate about providing a great customer experience and can apply their knowledge and enthusiasm in a challenging industry.

You will enjoy conducting extensive customer research and facilitating workshops with various staff and customer groups (internal and external) to understand their current journey and preferred experience and apply customer centred design principles to co-design innovative solutions to meet the customer needs and expectations.

Now is an exciting time to be joining Revenue NSW as we are well on our way to increasing CX maturity and executing our strategy – Towards 2022.

To be successful in this role, you will demonstrate:

• 
  Ability to conduct qualitative research including preparation, recruitment, execution and synthesising key customer insights
• Ability to partner closely with technology, product, and business teams to co-design feasible, practical and cost-effective solutions to identified problems
• Knowledge in documenting customer journey maps and service blueprints.
• Ability to act as a customer advocate to understand and anticipate what customers need in order to enhance the customer experience.
• Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation.

The role is currently based in Parramatta, however flexible working can be accommodated for those in our regional locations.

The opportunity is a temporary position for up to 2 years with the possibility of ongoing employment.

Salary Grade 7/8, with the base salary for this role starting at $97,443.00 base plus superannuation

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Closing Date: Tuesday, 23rd February 2021 (10am)

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.