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Administration Assistant

EML - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin

Source: uWorkin


Job no: 503735
Work type: Full Time
Location: Melbourne
Categories: Administration, EML VIC


At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion several vacancies have arisen. With this growth now is a great time to join us. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple roles within the EML VIC business. The purpose of this role is to provide administration support to EML in order for us to proactively manage workers’ compensation claims. In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing and reviewing stakeholder accounts and processing reimbursements.


  • Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
  • Accurate and timely processing of payments and reimbursements
  • High volume of data entry related activities
  • Utilising multiple systems at one time
  • Management of incoming and outgoing medical documentation
  • Management and resolution of general phone enquiries


  • Good attention to detail and organisational skills
  • Demonstrated exceptional customer service skills
  • Ability to take direction and follow instructions and work as part of a team
  • Knowledge of the relevant worker’s compensation legislation and regulations
  • Minimum typing speed of 40 wpm with a 95% accuracy rate
  • Previous experience in worker’s compensation insurance would be advantageous


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on yourcareer@eml.com.au

Advertised: 16 Feb 2021 AUS Eastern Daylight Time
Applications close: 23 Feb 2021 AUS Eastern Daylight Time