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It Services Support Officer South West Alliance Of Rural Hea...

Barwon Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


Employment Status
Temporary Full Time



Hours Per Fortnight

Position Summary
  • Be a part of a team who enjoys an interesting, challenging and meaningful work life
  • Support the COVID immunisation response
  • Temporary full time – 80 hours per fortnight (12 month contract)

About the facility

South West Alliance of Rural Health (SWARH) is a government-established joint venture, supplying ICT shared services to acute public hospitals and associated health services within the Barwon and south west regions of Victoria, covering some 60,000 square kilometres.

SWARH aims to support health outcomes in these regions through centralised, expert, specialist ICT services and strategic solutions for its member health services and customers. The organisation is a critical component of the region’s health sector; prioritising and optimising the health of the communities it serves.

About the role

As the successful candidate you will;

  • Support the COVID immunisation response
  • Provide excellent customer service and I.T support for our customers
  • Be responsible to the SWARH IT Services Support Manager and regional Co-ordinators for the provision of all aspects of SWARH engagement to provide a high quality and
  • Make informed focus for ICT development, performance and information at selected SWARH sites
  • Assist in the management of customer support in line with the overall SLA targets defined under the SWARH SLA agreement with our customers
  • Participate in continuous improvement activities in relation to customer support services for ICT related matters
  • Participate in meetings as part of the SWARH Customer Services Team and other organisational meetings as required
  • Participate in efficiency and innovation to provide better service outcomes for our customers
  • Contribute to engendering a culture of staff participation and empowerment to drive accountability for service delivery aligned to the SWARH strategic plan
  • Undertake other tasks as requested by SWARH Customer Services Manager and the Customer Support Coordinators

About the culture

Join an organisation that recognises talent, develops leaders and values their staff. Enjoy the rewards, benefits and feel proud that you can be a key strategic partner.

Barwon Health staff benefits

  • Flexible working arrangements
  • Professional development
  • Access to employee wellness facility
  • Salary packaging
  • Social club

Diversity and Inclusion

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team on (03) 4215 0520 or via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.


Selection Criteria
Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Experienced in the provision of outstanding customer service as well as excellent written and verbal communication.
Essential: Demonstrate your previous education and training and provide information regarding your level of skills, knowledge and ability to troubleshoot complex issues Provide information about your experience in a similar role.
Essential: Insufficient staff will impact the provision of services to SWARH's customer around the region. Delays in support for our customers which could impact patient outcomes.

Contact Person
Leigh Davidson

Contact Person Job Title
SWARH Co-ordinator Geelong Region

Contact Number
0437 313 308

Contact Email

Alternate Contact Person
Adam Lamanna

Alternate Contact Number
0427 824 607

Closing Date

Melbourne, VIC

Health, Medical & Pharmaceutical


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