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Business Analyst | User Adoption Services | Engagement Management

Macquarie Group - Sydney, NSW

Source: uWorkin

Source: uWorkin


Business Analyst | User Adoption Services | Engagement Management

This is a unique opportunity for an ambitious Business Analyst to join a newly formed team within the Workplace Technology division.

This new Workplace Business Engagement team has been set up to improve the division’s partnership approach with Macquarie’s operating business groups, both on high-level strategy and tactical delivery.

It sits within the Corporate Operations Group Technology department which focuses on workplace platforms that power Macquarie Group through enhanced collaboration and productivity.

In this role you will gain insights into different business divisions about their needs and high-level concerns related to Workplace technologies. You will be focusing on learning and adoption activities, taking onboard the feedback from business groups and working with Service Owners to problem-solve and improve ways of adopting their new and existing technologies.

In This Role You Will

  • help to define and establish the new team and ways of working with business groups as well as other Workplace Technology teams and Service Owners
  • map out and developing your network within business groups to gain insights and feedback on workplace technology pain points and opportunities
  • develop and maintaining dashboards to track learning and adoption metrics
  • support the delivery of learning and development initiatives by creating learning videos, guides and tools for internal staff
  • help facilitate business change activities to enhance business change capabilities
  • maintain the overall Workplace technology change roadmap, using tools like JIRA.

To be successful in this role you will have experience in all or some of the following:
  • have excellent interpersonal and communication skills, both verbal and written, with the ability to initiate and lead conversations with various stakeholders across the business and maintain strong working relationships
  • strong passion for analysing data and using tools to create, develop and maintain meaningful adoption dashboards in partnership with Workplace Service Owners (experience in using Microsoft PowerBI would be ideal)
  • possess high attention to detail and a creative flair to develop learning and communication materials that are engaging and beneficial for our customers
  • have a good understanding of Atlassian Jira to create and monitor change activities across Workplace Technology
  • can work both independently and collaboratively on tasks
  • have a learning mindset and able to adapt in an ever-changing, fast-paced environment.

About The Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at www.macquarie.com/careers

Job no: COG-956194
Work type: Full time
Location: Sydney
Category: Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Nicky Bell
Opening Date: 15/2/2021