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Collections Officer

RACQ - Brisbane Grove, NSW

Source: uWorkin

Source: uWorkin


We are looking to engage experienced Collections Officer to manage day-to-day operational and administrative activities for the management of various accounts to minimise financial loss across RACQ Bank.

As our new Collections Officer you will have flexibility in your role to manage arrears, hardship requests, reviews and approvals, litigation, credit defaulting, repossession, foreclosure and loss recoveries files.

In your new appointment, you will be reporting directly to the Collections Manager and working in part of a collaborative open team.

Your background

  • 3-5 years relevant experience in collections or lending management
  • Adapt using a variety of banking systems
  • Able to deliver excellent member focused customer service
  • Excellent communication, problem solving, negotiating and decision-making skills
  • Excellent time management skills
  • Exposure to managing complex difficult conversations
  • Proficient attention to detail
  • Ability to work autonomously to deliver results
  • Proficient across the Microsoft Office Suite
  • Experience in financial services in a processing environment
  • Demonstrates a strong ability to read, analyse and communicate written and verbal information
  • Demonstrates a strong ability to compare information quickly and accurately to ensure quality

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

RACQ exists to make life better for every Queenslander, we're big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

There Are Plenty Of Other Perks Too

Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family. Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You've got this.

Applications Close Wednesday 1 st March 2020

Please Note you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact Zoe.mchaffie@racq.com.au or process visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains