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17

February

Receptionist

Private Company - Southport, QLD

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Receptionist

VeiraMal Consulting is seeking an experienced Receptionist to be a part of our client’s business in the Gold Coast. Our client, Queensland Collision Repair Centre offers a great working environment and a competitive salary for the right candidate.

Responsibilities:

  • Manage and control all inbound service calls
  • Upholding the company brand and the reputation
  • Greeting and serving customers
  • Writing and Invoicing customer paperwork
  • Face to Face and phone enquiries.
  • Supply general advice/quotations
  • Following up customer requirements
  • Utilising our internal computer system
  • Liaising with clients about their cars needs
  • Organising loan cars and ensuring correct paperwork is filled out
  • Follow all internal processes and procedures
  • Undertaking inbound and outbound calls to ensure customers are booked and confirmed for their scheduled services.
  • Making outbound calls to survey customers on their service experience.
  • Managing customer contact via email / SMS to achieve service bookings and post-service follow up.
  • Entering service bookings in the Dealer Management System.
  • Record, manage and distribute customer feedback and ensure resolution actions are set and closed.
  • Maintaining and updating the CRM database as required, including maintenance of customer contact data.
  • Ad hoc administrative tasks

Remuneration:

$53,000 - $68,000 + Super for the right candidate. 

Requirements:

  • Previous experience in a similar role 
  • Experience and knowledge of the industry
  • High level of attention to details and personal commitment 
  • Team player who is punctual and reliable
  • Excellent verbal and written communication skills 
  • Professional presentation 
  • Intermediate MS Office, Outlook, Word and Excel skills
  • Possess a flexible approach and a positive attitude 
  • Be committed to achieving complete customer satisfaction 

If you are hardworking, motivated and seeking a career and not just a job and would like to move forward with an industry leader please apply.

Southport, QLD

Customer Service & Call Centre




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