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Portfolio Manager Credit Cards


Source: uWorkin

Source: uWorkin


Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Credit Card team is responsible for improving market share and the profitability of the Credit Card portfolio as well as the end-to-end customer service experience for the 2.9 million credit card customers.

Our vision is to be the leader of change and re-shape the credit card industry through product innovation and exceptional digital experience.

See yourself in our team

The purpose of this role is to lead and contribute to the achievement of the portfolio management team objectives through initiatives specific to portfolio management, life cycle management, operations and optimization including SurePay to drive customer engagement, usage and profitable market share growth.

Reporting directly into the Senior Manager you will have responsibility for the day-to-day management of credit card portfolio in life operations and portfolio optimisation of such things like SurePay Instalment Plan functionality, Credit Limit Increases, Migrations and policy and processes which will drive greater customer engagement and business outcomes through improved customer experience and processes.

In any given week you will:

  • Develop a deep understanding of the portfolio products, processed and policies and its drivers to deliver the improved outcomes for our customers and business
  • Develop strategies to grow and optimise SurePay Instalment Plan functionality and implement those strategies working with key stakeholders
  • Develop strategies to optimise the operations and processes for Credit Limit Increase, Migrations and SurePay applications
  • Portfolio reporting and insights including weekly portfolio performance reporting
  • Management, maintenance and optimisation of the Migration Process, Credit Limit Increase Process and SurePay set up and operations
  • Plan, co-ordinate and deliver portfolio and product development initiatives to drive portfolio growth
  • Manage, monitor and analyse consumer, competitor, environment and industry trends
  • Work with the key stakholders to optimise policy, process and SOPs for portfolio responsibilities and where required deliver change
  • Leverage your strong stakeholder management to form strong relationships to deliver your initiatives effectively
  • Point of contact for all relevant stakeholders relating to Cards portfolio management activity including complaints and frontline requests etc.
  • Provide channel support for all activities relating to portfolio management
  • Develop strategies and identify opportunities to further optimise Credit Limit Increases, upgrades, spend, utilisation, balances, revolve and attrition.
  • Proactively manage risk actions relating to portfolio to ensure obligations are adhered to
  • Support the end-to-end risk and control environment for the business to ensure it operates within risk appetite
  • Proactively identify, manage and close issues, incidents and lead risk buy-down initiatives
  • Support the incident management team with portfolio incidents and process expertise

We're interested in hearing from people who have:

  • Proactive Risk Mindset
  • Demonstrated experience in managing, influencing and reporting to stakeholders
  • Well-developed analytical capability
  • Ability to prioritise time and work to multiple deadlines
  • High levels of organisation
  • Excellent attention to detail
  • Exceptional written, verbal and interpersonal communication skills
  • A Tertiary qualification in a Business or Commerce Degree is desirable

On offer:

  • Fantastic opportunity to gain exposure to different channels and business units
  • Progressive environment working within an innovative and high performing team

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 01/03/2021