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Recovery Partner - Mascot


Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 2
Remuneration: $98,105 - $116,361
Hours Per Week: 38
Requisition ID: REQ213813
Location: Mascot and 10% of time in Rozelle
Applications Close: Tuesday 9 March 2021

We are here for you

  • Choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance.
  • Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.
  • Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development.
  • We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.

About Us

NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care.

From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.

Click here to find out more about NSW Ambulance.

About the Role

The Recovery Partner is responsible for ensuring the success of workplace rehabilitation across NSWA including rehabilitation and injury management programs and playing a significant role during all stages of the workplace rehabilitation process.

Key knowledge and experience

  • Work with key stakeholders to support the rehabilitation of injured workers following their workplace injury, with our primary focus to assist the worker return to their pre injury role where appropriate. This includes developing, monitoring and reviewing of the Recovery at Work plan with appropriate interventions and upgrades, in consultation with the injured worker, nominated treating doctor and other treating professionals, Scheme Agent and where appropriate the accredited rehabilitation provider and union representative.
  • Consult, develop, review and advise all facets of injured workers return to work and rehabilitation programs and liaise with all relevant stakeholders in this process to ensure that all stakeholders are appropriately informed, ensuring consistency and compliance with organisational, public sector and workers compensation policies whilst measurably reducing claim duration and improving outcomes for employees.
  • Manage the administration of and provide sound and informed advice to injured workers and their managers on recover at work and Injury Management issues, including all legislative requirements under the Workers Compensation Acts and Amendments.
  • Collaboratively work with our icare for NSW scheme agent to proactively manage Workers' Compensation claims within the legislative requirements and governing frameworks.
  • Provide education, support and advice to managers to ensure they are proactive participants in supporting the rehabilitation of their workers and information regarding the performance and trends of claims in their area of responsibility.
  • Assist the business (Managers, Recovery Partner Non Work related and the People & Culture business partners) in the management of non-work related injuries/illnesses by developing non-work related agreed return to work plans.
  • Promote positive, cooperative relations with workers, managers, treating medical professionals and industrial associations.
  • Ensure key performance measures are met with a high standard of customer service.
  • Actively participate in special project opportunities as required.

How to Apply

Please respond to the below targeted questions (max 4000 characters including spaces per question) and submit this with your CV and other required information. Your CV should also incorporate how you demonstrate relevant knowledge and experience for this role.

Question 1: Give me an example of a time that you did more that is required in your current job? What was the outcome?

Question 2: Describe a time when you anticipated potential problems and developed preventative measures. What was the outcome?

Employment Conditions

  • The successful applicant will be appointed under the terms and conditions of the Health Managers (State) Award and will be required to enter into the annual Performance Development Program.
  • The successful applicant may be required to undertake duties at the other centres should the need arise.
  • No Ambulance accommodation is provided.
  • No entitlements to Transferred Employees Benefits (TEB) is provided
  • Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position.
  • Appointment to this position is subject to a satisfactory conduct and services check including referee/supervisor check, a review of National Police check and review of the Service Check Register. A review of excess annual and sick leave, PDP status, ability to undertake full duties of the position and clearances from Professional Standards Unit, Ambulance Education Centre and Infection Control.
  • Employee’s currently undertaking an ECP or ICP consolidation period are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
  • Employee’s currently undertaking a SOT consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

General Information

  • An 18 month eligibility list may be established for future vacancies.
  • If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.
  • It is a requirement that all candidates submit their applications online.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sheree Podmore on 0408 167 568 or via email on Sheree.Podmore@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or callista.bryan@health.nsw.gov.au.

If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or joe.wasuruj@health.nsw.gov.au.

It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.

Sydney, NSW

Health, Medical & Pharmaceutical


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