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Premium Guest Executive Nsw

The Star Entertainment Group - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


About Us

The Star Entertainment Group is a leading owner and operator of integrated resorts and casinos in Sydney, Brisbane and the Gold Coast. Our Group is experiencing an exciting time of growth and targeted investment across all our properties.

Our industry is fast paced, highly competitive and our operations are broad and dynamic. We celebrate the energy of our cities, operating across culturally diverse segments within local and international markets. Our commitment is that every one of our guests enjoys a thrilling experience and we reflect local pride in everything we do. We understand that true teamwork drives outstanding outcomes for both our team members and our guests. We encourage our team members to harness their natural strengths and interests and to explore diverse roles and a multitude of career paths.

About the Role

A fantastic opportunity to be part of a team focused on implementing sales & marketing initiatives for the local market, with the objective of increasing engagement with and visitation from our Premium Guests. You will be supporting the VP Premium Guest NSW and Premium Guest Managers in developing various business plans and marketing strategies to identify new opportunities to retain and grow The Star’s local VIP guests.

Duties & Responsibilities

  • Manage a dedicated Hosting List of local Platinum & Diamond members
  • Be responsible for meeting individual KPIs regarding sales budget targets and the activation of hosted members
  • Maintain and develop strong interpersonal relationships
  • Represent The Star at hosted events and promotions both on and off site
  • Manage member local accommodation and restaurant reservations requests
  • Manage Interdivisional travel bookings and RSVPs to events and promotions
  • Be accountable for the management of expenses relating to personalised hosting & invitations to events
  • Actively promote The Star Club member benefits and improve marketability of the hosted database
  • Effectively manage the interests and preferences of hosted guest data via the CRM platform
  • Ensure compliance with TSEG internal polices and regulatory requirements
  • Identify and implement opportunities to grow the business
  • Assist the team in the management of expenses including the processing and reconciliation of internal and external charges related to events, promotions and driving of player activity

About You

  • Prior 2+ years Gaming / VIP Host experience
  • Previous Sales / Guest Service experience in a fast-paced environment
  • Strong Commercial understanding Strong computer skills
  • Strong written and verbal communication skills
  • Ability to work in a 24/7 environment Ability to speak a second language is advantageous (ideally Mandarin or Cantonese)

It’s your time to shine!

There are many benefits of joining The Star Entertainment Group, including discounts across our properties, free meal on shift, fully laundered uniform for every shift, discounted parking options and an outstanding rewards and recognition program!