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February

Government Liaison Officer - Government Quarantine Hotels (525222) (Multiple Vacancies)

TASMANIAN GOVERNMENT JOBS - Hobart, TAS

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

We are a values-based workplace committed to attracting, empowering and retaining a diverse and resilient workforce. Our people help create strong, active and inclusive communities. Find out how this role could work for you 

Period of employment / Hours:

Fixed term full-time day work (part-time hours may be considered by negotiation) commencing ASAP until 31 December 2021 - Multiple vacancies.

  • Please note: Other fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.

Location:

Capability & Resources - Statewide - North West, North and South (**)

Note (**) - Specific work location to be negotiated with the successful applicants. 

*** Please state in your application which region (North West, North or South) you are interested in ***

Duties:

Primary Purpose / Focus :

Government Liaison Officers (GLOs) work from quarantine facilities across the state, based in the region closest to their home address, to provide contactless support to guests to manage COVID-19 risks.
The primary role of the GLOs is to be a first point of contact for guests in hotel quarantine. The role is undertaken primarily through the telephone as there is no face-to-face contact between the GLO and quarantining guests. The role includes:
  • proactively reaching out to guests to provide information;
  • responding to guests’ enquiries; and
  • facilitating support for guests who have health or other needs.
GLOs are responsible for maintaining a register of all contact with guests and ensuring that important information is handed over to the next GLO on the roster. They are also responsible for providing a situation report on key events at the end of their shift to the GLO escalation point and a template is provided for both the guest contact register and the situation report.

Selection criteria includes:

  • Demonstrated ability to maintain a customer service focus in an environment that is subject to ambiguity and change, including the ability to deal with conflict and challenging behaviours.
  • Demonstrated ability to apply good judgement and respond appropriately to client circumstances and requirements, including a capability to triage enquiries.
  • Demonstrated ability to plan, organise, and prioritise to complete tasks and meet deadlines.
  • Note : - Please refer to the Statement of Duties for ALL the selection criteria of this position to address in your application.

Desirable Requirements:

  • Current Driver’s Licence 
  • Strong background in customer service and knowledge of public service ethics and accountabilities. Demonstrated resilience in high pressure situations.

Essential Requirements: 

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: 

  • 1. Conviction checks in the following areas:
    • a) crimes of violence
    • b) sex related offences
    • c) serious drug offences
    • d) crimes involving dishonesty
    • e) serious traffic offences (If Driver's License is an Essential Requirement )
  • 2. Identification check
  • 3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

Statement of Duties (PDF) : 525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.pdf

Statement of Duties (Word) : 525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.docx

APPLICANT GUIDE:

 Applicant Guide - Communities Tasmania_2020.pdf

 Applicant Guide - Communities Tasmania_2020.docx

*** All interested applicants are encouraged to read the Applicant Guide and to discuss the specific details of the vacancy with the Contact Officer. ***

For more information (Contact Officer) :

Name: Louise Wirtz

Email: louise.wirtz@communities.tas.gov.au

Phone: (03) 6166 3524

***************************************** 

How to apply: 

Online applications are preferred - please click the blue 'Apply Now' button. 

If you apply online: - Please DO NOT send a hard copy application as well. - You do not need to upload an Application for Employment form.

- OR -

If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : workforce.strategy@communities.tas.gov.au 

Application for Employment (Word).docx

Application for Employment (PDF).pdf

~ Creating strong, active and inclusive communities ~ Visit us at www.communities.tas.gov.au