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Policy Manager

Department of Customer Service - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Policy Manager, Liquor and Gaming Policy
Policy & Strategy, Better Regulation Division

  • Work on law reform and policy projects across a broad range of liquor, gambling and related areas
  • Join a team of talented policy professionals in a fast paced and exciting environment
  • Contribute to minimising harms through well-designed regulation

If this sounds appealing to you, we welcome your application!

Details are as follows:
  • 2 x ongoing vacancy based in Parramatta
  • Can be full-time, part-time or job-share arrangements (Please note: Currently our new starters are commencing?“working from home”. Further discussion can be had regarding these arrangements)
  • Salary Range $128,473 - $148,578 (Grade 11/12)
  • A talent pool will also be created for future ongoing and temporary roles, both in the Liquor and Gaming Team and other policy teams in the Better Regulation Division

The Department of Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. The Liquor and Gaming team sits within the Policy and Strategy branch of the Better Regulation Division.

About the team – Liquor and Gaming Policy

We are responsible for delivering law reform and strategic policy across a broad range of liquor and gaming matters. This includes issues related to bars, on-line liquor sales, alcohol related violence, lotteries, wagering, casinos and registered clubs.

We are looking for people who, first and foremost, have excellent policy skills. You will need to be capable of dealing with diverse and engaged stakeholders, know how to manage a team and develop your people, show initiative, and drive projects to completion.

Our team has delivered a diverse range of projects and is centred on addressing key policy challenges, including:
  • How can we manage the ever-expanding growth of new gambling platforms and technologies?
  • How do minimise the harms associated with gaming machines?
  • How do we ensure we keep up with emerging business models, such as rapid home delivery of alcohol?
  • How do be balance the desire for a vibrant nightlife with the risk of alcohol-related violence and harm?

To be considered for this role, you will have:
  • previous experience in a senior policy role and/or managing and leading teams in developing and delivering policy projects
  • experience in policy development, analysis, stakeholder engagement, review and implementation
  • strong project management skills and exceptional oral and written communication skills
  • sound understanding of government policy and processes along with relevant tertiary qualifications or demonstrated equivalent in-depth experience/knowledge relevant to policy work or management

Learn more by reviewing the Role Description. If you have any further questions, please contact us at policy.recruitment@customerservice.nsw.gov.au or phone Paul Sariban on 02 9995 0328.

Closing date: Monday 1st March 2021 (9:59am)

What we need from you:
  • Your application should include a covering letter (maximum two pages) indicating the role you are applying for and what you would bring to this role, including demonstrated examples.
  • You should also include an up to date resume (of no more than five pages), which clearly details your skills and experience as relevant to the role(s) and how you meet the role capabilities.
  • There are no selection criteria to be addressed.
  • For further help, tips and information on applying for a role in the NSW Public Service, please visit Applying for a role in the NSW Public Service.

Understand more about the Department of Customer Service. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ to learn more about us.

In addition, see why you should work for NSW at https://iworkfor.nsw.gov.au/why-work-for-nsw

How to Apply!

Your application must include a covering letter and an up-to-date resume that details your knowledge, skills and experience in relation to the above role, demonstrating your capability against the focus capabilities of the role.

Please submit your CV (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.